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Salon Policies 

Salon Policies 

It's so nice to meet you! Thank you for completing my guest intake form. Filling this out will help me give you the best possible experience . All information is kept securely in your guest file and it will NEVER be shared with any other person(s) . Please let me know if you have any questions as you complete the form.
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    For appointment reminders and incase we need to reach you in regards to an appointment.
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    Required to register in our computer system. Used for appointment reminders and monthly updates. We will never share your email address. 
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    Because who doesn't like free stuff?
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    At Salon Muse , I invest time and money each year to ensure you always know when your upcoming appointment is. Here are the notifications you will receive when booking your appointment. Immediately after booking your appointment, you will receive a text notification with your appointment details. 48 hours before your appointment, you will receive a text reminder to confirm your appointment. Please confirm at this time, or if you need to, reschedule or cancel at this time if you can no longer make it. 24 hours before your appointment, you will receive your final reminder. We know that life gets busy, but when you have to change or cancel an appointment, the earlier you make that change, the easier it is for me to fill the spot you reserved.
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    In the event that you need to cancel or reschedule an appointment, I require a 24-48 hour notification for all appointments so I can fill your spot with a guest on my waitlist. In the event your appointment is canceled or rescheduled with less than 24 hours' notice before your appointment start time, you will be invoiced a $50 per service rebooking fee before being able to reserve your next appointment. To avoid this, you may reschedule or cancel your appointment 24/7 at vagaro.com/salonmuse88, just click on the message icon above the business hours listing. Or, you can set up an account on vagaro.com and cancel or reschedule on the vagaro app . You may also call me at 760-217-2887 and I will return your call during salon business hours.
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    If you choose to not show up to your appointment with no notification, you will be invoiced a 100% rebooking fee before being able to reserve your next appointment.
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    I understand that life happens (work, sitter issues, car troubles, traffic, etc), but canceling your appointment the day of leaves me no time to attempt to fill the time you reserved. If you cancel or reschedule the same day as your scheduled appointment, you will be invoiced a 100% rebooking fee before being able to reserve your next appointment.
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    I strive to be on time. My goal is to respect your time and mine and keep all appointments on schedule. If you are more than five minutes late, I reserve the right to reschedule all or some of your services so your tardiness does not affect punctual clients who are arriving after you, I would be more than happy to offer any service(s) we can with the scheduled time left available. For example, if you are scheduled for a 2.5-hour service and arrive twenty minutes late, you may have to sacrifice part of your services that were scheduled. *In the event that you miss the entire color application portion of the service, we will have no choice but to reschedule your entire appointment. If I need to reschedule all or part of your scheduled appointment(s) because of your tardiness, you will be subject to my same-day cancellation policy.
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    A $500 deposit is required prior to scheduling any and all Hair Extension services. Hair Extension services include but are not limited to the application, coloring, cutting and styling of the hair extensions and this $500 deposit is non refundable.
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    In the event that you violate one of our policies and you owe payment to Salon Muse, the rebooking fee must be paid within 24 hours of notice being sent. If you fail to provide payment within 24 hours, all future reservations at Salon Muse will be canceled. All rebooking fees must be paid in full before any future appointments can be made. If you habitually violate listed policies or move appointments, we will require a non-refundable retainer for all future reservations.
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    At Salon Muse, having your card on file is optional. To make checkout a breeze, we allow you to store a card on file. We accept Visa, MasterCard, Discover, and American Express. Rest assured that your card information is encrypted and kept secure with our world-leading payment processing partners. I can not access your card information at any time. You do not have to pay for your appointment with your card on file, but it does make check-out and self-pay convenient.
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    I love children. However, I ask that you make childcare arrangements prior to your appointment. We understand that you expect and deserve the best experience possible during your time with me. Most of my services last a minimum of one hour or more, and many guests look forward to their salon experience as personal pampering time. Even the best-behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, mirrors, etc). ​
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    All prices are base prices and may shift based on hair length, density, amount of product used, the amount of time needed to complete your desired look. Luxe services allow for extra application time and any extra product fees.
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    Any discriminatory or derogatory comments are prohibited in the salon and will not be tolerated. I reserve the right to refuse service to anyone behaving inappropriately.
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    As a licensed professional, it is my first priority to make sure your hair is safe and healthy. It may take multiple appointments to achieve your desired end result. No one service guarantees blonde results. If two sessions are needed in one appointment (time permitting), the second session will be an additional cost. I will suggest any service that will benefit your hair. Vivid shades fade with each wash and I do not offer any complimentary redos or refreshes for vivid services. ​
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    I want you to feel your best! If you are unsatisfied with your service, please let me know within seven days of your appointment and I will be more than happy to make the necessary adjustments. ​Salon Muse redo policy has the following criteria: Recommended take-home products must have been purchased at Salon Muse during the initial appointment to ensure proper at-home care, including (at minimum) shampoo and conditioner for any chemical services and / or hair extension application.
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    Not in love with the product you bought at Salon Muse ? Return it within 30 days of purchase and exchange it for a new product. Due to human hair industry standards, all hairpieces and extensions are a Final Sale with no refunds, returns, or exchanges.
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    Your information, including but not limited to your phone number, address, or email address is confidential and will not be sold or shared with any third parties.
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    At Salon Muse, I use photos of my work as organic marketing. All photos taken by Michelle Gerardo at Salon Muse are property of and can be used for marketing at the discretion of Michelle Gerardo. I hereby grant Michelle Gerardo at Salon Muse the full right to take, publish, reproduce, and edit photos and videos of me during my appointment to express their work without payment or any other consideration, indefinitely. Additionally, I waive any right to royalties or other compensation arising or related to the use of my images or videos. I hereby release any and all claims against any person or organization utilizing this material for marketing purposes.
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    Terms and Conditions: Salon Muse Gift Cards are redeemable for services only at Salon Muse at 18564 Highway 18, Suite 201, space 110 in Apple Valley, Ca. (not valid online). Gift cards are not redeemable for cash, and will not be replaced if lost, stolen, or used without your permission. Physical Gift Cards must be present during checkout. Offer void if the gift card is altered or defaced. Gift cards cannot be used on my online store.
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    Signing below states you have read, understand and agree to these terms and wish to continue on with the appointment. These policies remain in effect for all future appointments at Salon Muse
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