Product Return Request

Product Return Request
Please review our Exchange & Return Policy before filling out this form
BC RESIDENTS: As of June 1, 2023, the Government of British Columbia has implemented an E-Bike Rebate Program for all BC Residents. As per the BC E-Bike Rebate Program policies, returns are not allowed. This policy impacts BC residents only and will be in effect until the end of the Government Rebate Program initiative. We will not accept returns if your rebate application is rejected. Be sure to understand the rules of application and claim before making your purchase
Today's Date
When did you receive your e-bike? *

MonthDayYear
Date
Order Number*
Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Request Type*
What are your returning?*
Please provide a reason for the exchange or return*
Refund Calculator
Refund Calculation (if approved):

(Total Paid Including Taxes - 20% Restocking) - Shipping Cost = Total Refund
Total Paid Including Taxes
20% Restocking Fee
Actual Shipping Cost ($100 - $300 per bike)
Estimated Refund Amount
All Returned products must be shipped at your expense to:

Alter Ego Electric Bikes
Attn: Product Returns (RA#________)
34150 South Fraser Way
Unit 1A
Abbotsford, British Columbia
V2S 2C6

Phone: 888-561-5330
By submitting this request, I agree to the Exchange & Return Policy.
Should be Empty:

Refund Calculator