Cancellation Policy - Please Read Carefully & Initial
At Lilac Sugaring. we understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to honor your appointment, we request AT LEAST 24HOUR NOTICE. All cancellations must be done online through LilacSugaring.com or Square, 24hr prior to your appointment start time. Cancellations through social media, email, or text will not be valid unless accepted by Jess (Owner). Clients who do not honor their appointments may be charged a cancellation fee as follows: Notice to cancel within 24hr of appointment will result in a 50% charge of the services scheduled. ZERO notice (No-show/no-call) will result in a 100% fee of the services scheduled. If there is not a valid credit card on file, you will receive an invoice regarding the fees being charged. You will not be welcome back at Lilac Sugaring until that invoice is paid in-full or the situation has been resolved by Jess (Owner). Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment may be asked to reschedule and may be expected to pay for the time they reserved. When possible, we will do our best to alter your services so that we can offer you an appointment upon your arrival, however, some services/situations do not have the ability to do so. Please plan accordingly to respect your service provider & avoid tardiness.