Cancellation policy
1. Same-Day Cancellations
If a family cancels on the day of their appointment, they will be offered a video consult at the same fee as their scheduled review appointment in rooms.
2. If a video consult is not feasible:
The family will be booked into next available appointment, however family will be required to:
Pre-pay the usual consultation fee, and Pay a cancellation fee of:
$50 for a 30-minute review
$100 for a 1-hour new appointment
This policy is intended to reduce avoidable late cancellations and support more efficient use of clinic time across the team