Policies
We provide services IN YOUR HOME, not the porch, yard, or barn. We require seating for at least 2 people (more if you want to sit), ample room for our equipment including a 4'x2' scale, good lighting, room to work with your pet(s), and one 3-prong electrical outlet.
You must confirm your appointment via text or email.
You are busy with work and home obligations, we get that. 95% of the time, we will arrive within 5 minutes of your appointment. If we are going to be early or late, we will contact you with an updated arrival time and ask how you would like to proceed.
Please respect our time as well. Your pets need to be confined and accessible. Please don't ask us to add more pets to the visit as we only have enough time to see the scheduled ones. If you are not home for your confirmed appointment, you will not be able to schedule another appointment with us.
We have multiple wellness packages that include all of the things we recommend for each life stage.
Dogs are considered seniors at 8 years of age and cats at 12 years of age. We strongly recommend at least annual wellness lab work for all senior pets. Our Plus, Premium, and Family Plans include at least senior lab panel.
Please explore our wellness plans' costs and benefits.
Canine Wellness Plans
Feline Wellness Plans
Payment is due at the time of service. We accept Visa, MasterCard, American Express, Discover, CareCredit, Affirm, and cash.