1. Cancellation Policy
Please give AT LEAST a 48-Hour notice for cancelling or rescheduling your appointment.
Appointments canceled within 48 hours will incur a charge of 50% of the service amount. This amount can be applied to future appointment— if rescheduled the same day of cancellation.
We understand that accidents and emergencies happen that prevent 48-hour notice for canceling or rescheduling your appointment. Circumstances are judged by a case-by-case basis.
You MUST notify of a cancellation through TEXT or CALL at 832-987-3363. We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment. You may also cancel VIA email
kayla@kbaiesthetics.com
2. No Show Policy
A No Show is defined as when a client fails to attend a scheduled appointment with no prior notification to the provider. This negatively impacts the utilized time slots, utilization of space, and resources provided for that service— If we do not hear from you 15 minutes into your scheduled appointment time it is considered a “No-Show."
In the case of a No show, the client will be charge 100% of the service, and BANNED from booking again.
All circumstances are judged case-by-case, and at full discretion of the Esthetician.
Emergencies are TYPICALLY waived.
(Death, Illness, Accidents ETC.)
3. Late Arrival Appointments
It is the clients responsibilty to arrive on time.
A client who arrives late to their appointment will recieve the inital time allotted counting from the start of their appointment. If elgibile, any extra time provided will be charged as an extra service, as the client initially paid for their time slot.
To prevent late arrivals from occurring, we will begin to charge a $15 late arrival fee. This fee is meant to hold you accountable as our client and maintain our professional relationship. Please do not be late.
If a client is 15 minutes past their scheduled time, the appointment will be canceled & charged 100%. You may reschedule for the next available time slot.
Please arrive on time to recieve maximum results. If you are running behind, please call us at 832-987-3363 and inform us of your ETA (estimated arrival time). Depending on your ETA, we will let you know if we have to cancel. You will still be subject to our cancellation policy.
4. Updated Card on File (REQUIRED)
KBai Esthetics will require all clients keep an active credit card on file with us. Circumstances when your card would be charged include but are not limited to:
- You forgot your method of payment at home.
- Missed or canceled appointments without 48-hour notice (incur 50% charge)
- No show (incur 100% charge)
- Missed payments
At your next appointment, we will collect this information securely.
If your card is removed from your file or becomes inactive, you will not be authorized to book another appointment.
But Wait, I’m Nervous About Leaving You My Credit/Debit Card.
We do not store your sensitive credit/debit card information in our office. Your information is stored on Square's credit card processing platform, which uses PCI-Validated Point-to-Point Encryption (P2PE)—the most secure technology available—and includes support for EMV chip-card transactions, reducing credit card processing security risks for our clients.
If you are not comfortable with your card on file you may purchase Giftcards to pay in advance.
I strive to hold myself to the same standard that I expect of my clients.
If I am late to your appointment, I will deduct $15 from your total.
If I need to reschedule your appointment due to an emergency, I will upgrade your service free of charge.
Now, let's get going and get that skin glowing! I'm so excited to meet you and help you achieve your skincare goals!