Ceasefire Communication Retainer
This agreement is between you and Ceasefire Communication, Ltd (we/us). Ceasefire Communication’s mission is to help you manage and transform your high conflict relationship in a way that fosters your (and, if applicable, your children’s) emotional health. In addition to our filtering service, we offer you tools and support which you can access to become a resilient communicator who can roll with and respond to adversarial messages without a loss of peace or power.
1. Consent for Services:
Filtering Service: This is our recommended first step to transform your high-conflict relationship. If you choose to subscribe to filtering services, you will automatically forward all emails from your correspondent to Ceasefire Communication. We will remove harassing and demeaning content according to the linked filtering criteria. We will then forward any remaining information to you. If there is important content (such as information about an upcoming event with the children, etc) that is presented in a demeaning manner, we will email you to advise you of the important information without the commentary.
Coaching: When communication in a high-conflict relationship makes you feel like you’re always under fire, it’s pretty normal to become reactive and defensive and to develop communication habits that are problematic. With a Communication Coaching subscription, we will review all your outgoing messages to your correspondent and highlight content that we would filter out if it was going to you. We will also point you toward some tips for addressing the problems in ways that don't run afoul of the filter. You remain in control and send on your messages when you are satisfied with them.
Communication Courses: These can be purchased on the side or made available with a coaching package, as they become available.
Professional Writing: This may be provided on a space-available basis if you would like additional assistance with crafting your communication (to your correspondent, your legal team, your children’s school etc). This can help you clearly and respectfully advocate for your and your children’s needs. We will listen to your position and what you want to accomplish, and then draft a message which you can use as you wish.
2. Fees: Subscription fees are subject to change, but your enrolment locks in your subscription price for one year. You may be eligible for a reduced rate during that time if you signed up on an introductory rate that qualifies you for the lowest advertised price. On the anniversary of your enrolment date and every year thereafter, your subscription price will adjust to the current regular price, unless you take advantage of a promotion that locks it in at a lower rate.
3. Ownership of Personal Correspondence: The raw emails from your correspondent that come to us belong to you. We will hold them strictly confidential. We will also store them while you are receiving service from us, and can make them available to you (or your lawyer, at your request) on an as-needed basis. A nominal fee will be charged for accessing and forwarding emails from our archive.
4. Consent for Use of Personal Correspondence for Training Purposes: In order to train new staff, we may strip identifying information from some of your correspondence (names, ages, locations, etc) and combine it with similar data from other clients, so new staff can practice filtering and coaching with real-world examples. You agree that we may use altered copies of your correspondence in this manner.
5: Limitations of Services:
a. No Legal Advice: We provide a service to facilitate peacable communication between you and your correspondent. We do not provide legal advice and are not to be relied on in place of your lawyer. If your correspondent is currently sending emails to your lawyer because of ongoing, legally sensitive communication, you should continue to have them sent there until your matter is resolved.
b. Reasonable Judgment Calls: Despite our best efforts to remove harassing and demeaning content from your correspondent’s messages to you, we cannot promise to take out everything that might frustrate you or hurt your feelings. There may be veiled jabs that we don’t recognize and/or painful issues that need your response. We need to make judgment calls on what is important to pass on and what is only harassment, and that is subject to error. For example, your correspondent may be in the habit of making threats to get you to do what they want. We may pass on that they will consider legal action if this issue cannot be resolved, while filtering content like “send the kids this weekend or I’m going to drag your sorry #%# court and I’m going to get full custody.” You agree to not hold us liable for judgment calls that are designed to serve you. Your feedback will help us to exercise our judgment in a way that is tailored to your needs.
6. Duty to Report: Ceasefire Communiciation, Ltd., operates under the laws of Alberta Canada. As such, if we become aware on reasonable and probable grounds that a child has been physically injured or sexually abused, or their emotional functioning has been impaired because of emotional abuse, or the child is in immediate danger of being abused by their guardian, we are legally obligated to report that to the Child Abuse Hotline. Note the "reasonable and probable grounds." Allegations of abuse that are being made by a controlling or angry co-parent in an apparent effort to intimidate you are probably not reasonable and probable grounds.
7. Remedy for Harms: If you are dissatisfied with our filtering service, you may cancel your subscription and receive a refund for the month in which you cancel.
Ceasefire Communication
filter@ceasefirecommunication.ca