AAG Togo Phone Shop
Market
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Indiana
MidCal
Minnesota North
Minnesota South
Mountain
New England North
New England South
New Jersey/Delaware
NorCal
Ohio
Pennsylvania
SoCal
Southeast
Southwest
Washington
West
Location Name
*
SAP Store Number***
*
***not following the correct format risks your audit not being properly counted
Location Email
*
Evaluated By
Area Director Email
*
MP/DO Email
Date
*
-
Month
-
Day
Year
Date
Day Part
*
Lunch
Midday
Dinner
Late Night
Back
Next
Order Taking
Team Member Name
*
OT1. Does the restaurant have Auto Attendant set up and working properly?
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Yes
No
OT1(a). If no, what was issue?
*
OT2. Was the phone answered by Team Member in 15 seconds and did they identify themselves& location?
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Yes
No
OT2(a). If not, what was the issue?
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OT3. Were you put on hold at any time?
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Yes
No
OT3(a). If yes, for how long?
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OT4. Were you greeted in a friendly manner and asked for your name and contact information?
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Yes
No
OT4(a). If no, explain:
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OT5. Did the Team Member suggest items to complement or enhance the order? (e.g. beverage, new promotion, extra sides, dessert?)
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Yes
No
OT5(a). If no, explain:
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OT6. Did the Team Member ask for desired temperature on burgers (pink / no pink) to degree of doneness for steaks (rare, med rare, etc.)
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Yes
No
N/A
OT7. If any special requests/modifications were made, were they handled and answered effectively?
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Yes
No
N/A
OT7(a). If no, explain
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OT8. Was the full order repeated back to you?
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Yes
No
OT9. Were you given a specific pick-up time, such as 5:30 pm, and not “in 15 minutes?"
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Yes
No
OT10. Did TGS inform guest about Flybuy to enhance pickup?
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Yes
No
N/A
OT11. Order taker informs you that you do not have to get out of your car
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Yes
No
OT12. For Carside - Were you asked the make and color of your vehicle?
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Yes
No
N/A
OT13. Order taker was 'smiling' on the call
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Yes
No
OT13(a). If no, explain:
*
Order Taking Additional Comments
Order Taking Points Total
Order Taking %
Submit
Neal Email
Should be Empty: