Client Satisfaction Audit

Dear Guest, thank you for choosing Coro Hotel!

We value your comments and suggestions and we are looking for ways to better serve our guests especially during this pre-opening phase. May we request for a few minutes of your time by having you fill out this questionnaire.
Full Name

First NameMiddle NameLast Name
Room Number
Poor = 1 ; Acceptable = 3 ; Excellent = 5

This questionnaire is issued on a rating system from 1(poor) to 5 (excellent), 3 being an acceptable level of service. Please select the number, which most accurately reflects your satisfaction level
Arrival

Welcome Upon Arrival

	1	2	3	4	5

1 is Poor, 5 is Excellent

Accuracy of Reservation

	1	2	3	4	5

1 is Poor, 5 is Excellent

Speed of Check-In

	1	2	3	4	5

1 is Poor, 5 is Excellent

Handling of Luggage

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments
Room

Room Cleanliness

	1	2	3	4	5

1 is Poor, 5 is Excellent

Design and Layout

	1	2	3	4	5

1 is Poor, 5 is Excellent

Amenities & Equipment

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comfort

	1	2	3	4	5

1 is Poor, 5 is Excellent

Functionality

	1	2	3	4	5

1 is Poor, 5 is Excellent

Water Temperature

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Sleeping Experience

Quality of Sleep

	1	2	3	4	5

1 is Poor, 5 is Excellent

Mattress Comfort

	1	2	3	4	5

1 is Poor, 5 is Excellent

Texture of Beddings

	1	2	3	4	5

1 is Poor, 5 is Excellent

Bed Accessories

	1	2	3	4	5

1 is Poor, 5 is Excellent

Aircondition

	1	2	3	4	5

1 is Poor, 5 is Excellent

Lighting Setting

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Other Services

Promptness of Wake Up Calls

	1	2	3	4	5

1 is Poor, 5 is Excellent

Telephone Services

	1	2	3	4	5

1 is Poor, 5 is Excellent

Response Time of Your Request

	1	2	3	4	5

1 is Poor, 5 is Excellent

Accuracy of Handling Inquiries

	1	2	3	4	5

1 is Poor, 5 is Excellent

Wifi Speed

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Departure

Accuracy of the Bill

	1	2	3	4	5

1 is Poor, 5 is Excellent

Speed of Check-Out

	1	2	3	4	5

1 is Poor, 5 is Excellent

Did Our Employee Thank You and Ask for Your Return?

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Food & Beverage

Presentation of Food

	1	2	3	4	5

1 is Poor, 5 is Excellent

Quality of Food

	1	2	3	4	5

1 is Poor, 5 is Excellent

Quality of Service

	1	2	3	4	5

1 is Poor, 5 is Excellent

Accuracy of Order

	1	2	3	4	5

1 is Poor, 5 is Excellent

Value for Money

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Sonata Spa

Pressure of the Massage

	1	2	3	4	5

1 is Poor, 5 is Excellent

Selection of Oils

	1	2	3	4	5

1 is Poor, 5 is Excellent

Massage Skills of Therapist

	1	2	3	4	5

1 is Poor, 5 is Excellent

Hygiene and Grooming of Therapist

	1	2	3	4	5

1 is Poor, 5 is Excellent

Cleanliness of Linen Used

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Our Employees

Friendliness

	1	2	3	4	5

1 is Poor, 5 is Excellent

Courteousness

	1	2	3	4	5

1 is Poor, 5 is Excellent

Attentiveness

	1	2	3	4	5

1 is Poor, 5 is Excellent

Efficiency

	1	2	3	4	5

1 is Poor, 5 is Excellent

Speed

	1	2	3	4	5

1 is Poor, 5 is Excellent

Knowledge

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Our Hotel

Ambiance

	1	2	3	4	5

1 is Poor, 5 is Excellent

Elevator Speed

	1	2	3	4	5

1 is Poor, 5 is Excellent

Overall Cleanliness

	1	2	3	4	5

1 is Poor, 5 is Excellent

Overall Condition

	1	2	3	4	5

1 is Poor, 5 is Excellent

How Memorable Was Your Stay?

	1	2	3	4	5

1 is Poor, 5 is Excellent

Comments:
Overall Experience
Did Our Hotel Meet Your Expectations?
What Can We Do To Make Your Next Visit Better?
How Did You Hear About Us?

Travel AgentAdvertisingSocial MediaMagazineFriendNewspaper
Others
Primary Reason for Selecting Coro Hotel?

LocationValue for MoneyComfortOthers
Others
Should be Empty:

Dear Guest, thank you for choosing Coro Hotel!

Arrival

Room

Sleeping Experience

Other Services

Departure

Food & Beverage

Sonata Spa

Our Employees

Our Hotel

Overall Experience