Starlinks Global Claims Form

Starlinks Global Claims Form

Please complete the below fields to submit your shipment claim.
Dispatch Date:

DayMonthYear
What date was it Accepted by our Starlinks warehouse?
Query Date:

DayMonthYear
When did you first contact our Customer Services Team?
Total Days:
Parcels must be queried within 30 days of Dispatch Date. Claims outside this timeframe cannot be accepted.
Sorry! we cannot accept your query as the days are more than 30

(You'll not be able to submit the form)
Destination Country:
Carrier:
System Tracking Number:
Starlinks number starting with 3 letters, followed by 3 numbers, and around 20 digits long
Carrier Tracking Number:
Shipper Reference:
Content list:
Please include product name, quantity and itemised value
Total Product Claim Value (in GBP):
Total product claim amount. Our team will check and add the postage.
Claim Type:

DamagedDisputed DeliveryLostOther
Please upload your cost invoice:

This must be a cost invoice from your supplier, not a commercial invoice to the consignee.
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Please upload the consignee letter of non-receipt (LONR):

If the consignee has contacted you via email or an online system, we can accept a screenshot of the dispute message. Please ensure that the parcel tracking number and date/time of the message are visible.
Cancelof
Should be Empty: