We know that sometimes, shit happens. If purchased at the time the pass is purchased, Pass Protection provides a partial refund of the pass when an injury or medical condition or force majeure event precludes or significantly limits the ability of the passholder to enjoy their season.
Any applications for a refund shall be made via this form, which is also available in tickets. Evidence must be supplied with all applications such as a medical certificate or other evidence deemed acceptable by Bike Glendhu. No applications for refunds will be accepted beyond the 31st of May 2023.
The value of your refund will be calculated on a fair use policy and broken down as per the table below;
Season and 10-day pass calculator
0 days (pass unused) – 100% refund
1 day – 87.5% refund
2 days - 75% refund
3 days – 62.5% refund
4 days - 50% refund
5 days – 37.5% refund
6 days - 25% refund
7 days – 12.5% refund
8+ days - No refund
5-day pass calculator
0 Days (pass unused) - 100% refund
1 day – 75% refund
2 days – 55% refund
3 days – 35% refund
4 days – No refund