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Reason for Contacting

Name

First NameLast Name

Company

Email

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What is the product?

What is the product size?

What is the BEST BEFORE or SELL BY Date?

The date can be located on the cap for bottled milk/cream/kefir, on the lip of the lid for yogurt/sour cream, above the cap for cartons, and on the left side of the egg cartons.

What is the Batch Code?

LOCATED TO THE RIGHT OF THE SELL BY DATE. This code will share this format, 20:49 71 06-499.

What is the Batch Code for your chocolate milk?

LOCATED BELOW THE BEST BY DATE. This code will share this format: 0213250353 L02B 22:40

From which RETAILER was it purchased?

Retailer Location

Street Address

Street Address Line 2

CityState

Was this delivered to you through a delivery service?

From which DELIVERY SERVICE was it delivered?

On which date was it PURCHASED or DELIVERED?

On which date was it FIRST OPENED?

On which date did you NOTICE THE ISSUE?

Same date as purchase? Upon opening? Or did it develop over time?

What are the smell/taste/appearance characteristics that made you realize it was "off" or had begun to spoil?

For questions about our products, have you reviewed the FAQ on the product's page to see if the answer is there?

Please use our Store Locator by clicking "Find Products" in the upper right corner or by going here: https://alexandrefamilyfarm.com/pages/store-locator

Comment or Message

If this is urgent, please call our office at (707) 487-1000.

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