*Appointment Policies & Procedures*
In order to have the best provider:client relationships and avoid awkward situations. Please read and acknowledge prior to requesting a service. You are welcome to screenshot these and save to your files for future reference.
Cancellation / Rescheduling
• 24 hours notice is required to cancel or reschedule.
• If canceled within < 24 hrs, 50% of the total service fee will be charged.
• No-shows (missed appointments without notice) will be charged 100% of the service fee
Late Arrivals
• A grace period of 15 minutes is granted.
• If you arrive more than 15 minutes late without notice, your appointment may be canceled and a no-show fee applied. Less than 15 minutes late = we’ll continue as best as time allows, with full price charged .
No Refunds
• All services are final. No refunds on completed services.
• Children: Please do not bring any children to your service. The services I provide requires concentration and it is unsafe to have small children in the procedure area. Sharp tools are used near your eyes and I will not be able to provide the service safely.
If you come to your appointment with any small children, your appointment will be rescheduled and you will be charged 100% of the booked service. Please plan accordingly and thank you for understanding.
•For your safety, my safety and other clients, please do not come to your appointment sick.
A one time per year no fee allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the late reschedule, late cancellation and no show policy is in effect.
Please do not take advantage of this policy. If you use the same sickness excuse when late rescheduling or late canceling an appointment, you will not be allowed to book again.
You only get to use the sick or family emergency excuse one time.
This rule was put in place due to a few people in the past using the same excuse of sickness every 3-5 weeks and expecting to not be charged a fee. If you cannot commit to show up to a scheduled appointment. Please do not book with me.
ACKNOWLEDGEMENT
Upon scheduling your appointment you indicate to have read, understand and agree to the appointment policy above.
Thank you for respecting my business boundaries and making having you as a client an enjoyable experience.