Submit a Troubleshooting Ticket

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Register your product on the form below.
If you have read through the full documentation and tried all of the proposed solutions, and are still having issues, then it is time to contact your local dealer and request further help. Please complete this form to provide all relevant information for Shock Bikes to assist with troubleshooting.
I confirm that I have read the following documents: *

Technical Information Web Page Battery Function Diagram Power Kit Troubleshooting Guide
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First Name Last Name
E-mail *
example@example.com
Phone Number *
Product Information
What Shock Bikes / EBMX Dealer did you purchase your kit from? *
Model Name *
Please Upload Proof of Purchase/Invoice/Warranty Registration Email *

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Who installed the power kit on your bike? *
Please give a full description of your bike build:
Controller Info: *
Battery Info: *
Throttle Info: *
Serial Number *
Other Upgrades on Bike: *
Issue Description: *
Please give a full description of the issues you are having. Please include info about what type of riding you are doing, what power modes your ride in, ride times before issues. The more info you can provide the better. If you believe your bike is overheating prematurely, please include the resistance value (ohms) across the motor temp sensor (read section 2.4 of the Power Kit Troubleshooting Guide)
Please upload any additional information/photos you think would be helpful:

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By submitting this form you are requesting aftermarket support from Shock Bikes. Upon review of your form it is likely that you will need to pay for a remote tuning session ($125 USD) for troubleshooting. Before the remote session can be booked in. You will need to have an Android device (apple will not allow remote control on their devices) and you will need to download two apps: “Team Viewer Quick Support” and “Bacdoor 2.0”. If following the remote support session the problem is determined to be a defect from the manufacture or dealer of the power kit components you will be refunded the charge for the remote assistancesession. Please acknowledge that you understand the terms of the support that is being offered and confirm that all information you have provided is correct to the best of your knowledge.
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Product Registration

Product Information

Please give a full description of your bike build: