Bubblebox Digital Assessment Survey

1
Tell us about yourself* This field is required.
First Name
Last Name
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Job Title
Company Name
Please Select
Please Select
0-149
150-249
250-499
500-999
1000-5000
5000+
Number of employees
Please Select
Please Select
Communications & Media
Financial Services
General Business
Health & Life Sciences
Manufacturing, Automotive & Energy
Non-profit & Education
Public Sector
Retail & Consumer Goods
Technology
Travel, Transportation and Hospitality
Other
Industry
2
We have defined a clear plan for measurement and aligning departmental, channel, and individual goals with broader organizational objective where results drive action and business decision making* This field is required.
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Strongly disagree
Strongly agree
3
We consistently engage our consumers across internal departments (distributors/sales, service, marketing) and touch points in a unified manner, and our executives track success through defined KPIs and consumer-centric metrics such as CSAT or NPS* This field is required.
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Strongly disagree
Strongly agree
4
Consumer data and business performance insights are easily leveraged to inform engagement strategies, formulate business goals, and even predict consumer needs.* This field is required.
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5
Strongly disagree
Strongly agree
5
Our company uses data analytics effectively to make business decisions* This field is required.
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5
Strongly disagree
Strongly agree
6
Our organization possesses the necessary competencies to execute a future state approach to consumer engagement across all digital channels.* This field is required.
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5
Strongly disagree
Strongly agree
7
Our organization is structured in a way that facilitates team and cross-functional collaboration, which enables effective communication and decision-making* This field is required.
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Strongly disagree
Strongly agree
8
We have robust customer target audiences and customer profiles defined, leveraging a comprehensive set of data sources (purchase, behavioural, profile, contextual, and so on).* This field is required.
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Strongly disagree
Strongly agree
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We have clear guidelines for optimal single- and cross-channel frequency and sequencing of communications, and we maximize relevance of content through continual optimization of the customer contact strategy* This field is required.
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5
Strongly disagree
Strongly agree
10
We're almost done* This field is required.Select all that apply.
Marketing Cloud
Sales Cloud
Service Cloud
Interaction Studio
Tableau
Datorama
Commerce Cloud
CDP
Other
What Salesforce product are you currently scoping
Data & Identity
Analytics & Data Intelligence
CDP, Integrations & Automation
Customer Experience Design
Channel Engagement
What customer journey management services are you interested in learning more about?
11
Additional informationIf there are any specific use cases or scenarios you'd like to share with us, please enter in the text field below.
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