2022 Member Insurance Rating Survey
The OOA Third Party Committee has created this survey tool for you and your staff to rate some of the most commonly accepted insurance companies in Ohio. The purpose of the survey is to provide OOA members with a peer-reviewed assessment to be used in your office as you see fit. The list is by no means exhaustive. If there is an insurer that your office regularly works with that is not on this list, please email Steve Dorman (sdorman@ooa.org) with the name of that company and your responses to each issue. Results from the survey will be compiled into a report that will be distributed to all OOA members. Please complete the survey to the best of your ability, rating only those insurers that your practice interacts with regularly. Some aspects of one insurer may not apply. For example, if you accept Medical Mutual but do in-house edging, you may want to mark “n/a” under Laboratory Service. One additional note, the survey does not differentiate between commercial and Medicaid/Medicare plans. In the instance where your office accepts both a commercial and public product from one company, you can focus on one, or average the plans together.
Aetna
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Anthem
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Buckeye
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
CareSource
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
EyeMed
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
EyeQuest
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Health Ohio Network
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Humana
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
March Vision
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Medical Mutual
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
MediGold
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Molina
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Ohio Health
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
OSU Health
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Paramount
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Summacare
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
United Healthcare
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Versant (Davis/Superior)
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
VSP
Poor
Fair
Good
Very Good
Excellent
n/a
Credentialing Process
Coordination of Benefits
Provider Relations
Reimbursement
Timely & Accurate Payments
Laboratory Services
Network Communications
Overall Rating
Other
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Credentialing Process
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Laboratory Services
Timely & Accurate Payments
Network Communications
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