Service Re-Do & Retail Return Policy: We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we are happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit for 15 days from your initial purchase. (Sale items are final sale) No refunds are given for services or products purchased.
Appointment Cancellation Policy: In order to continue providing the best possible scheduling options for our guests, we do require 48 hours’ notice should you need to cancel or reschedule your visit with us. Should you cancel your appointment with less than 48 hours’ notice, a rebooking fee of $25 per service scheduled does apply and will be due before a new appointment is scheduled. In the case of a "no show" the total amount of the missed appointment will be due before your appointment will be rescheduled.
Confidentiality and Privacy: Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.