-
What pastries are included in your Father's Day Pastry Set?
Each Pastry Set contains 2pcs Scones, 1pc Croissant, 2pcs Chocolate Muffins, 3pcs Madeleines, 3pcs Financiers, and 3pcs Caneles, packaged in a TWG Tea Gift Box.
-
Can I purchase individual pastries? Or can I customize the pastry set in my box?
All pastries come as a set. We've made sure to put together our best-selling gourmet delicacies that will delight everyone in your family.
-
What’s a proper way to store and consume the pastries?
To maintain the quality and freshness, our pastries are best enjoyed within the day of pick up. If unable to consume immediately, please keep them in a chiller and consume within 3 days.
-
How and where can I buy them?
As part of our Father's Day offering, our exquisite selection of delectable pastries will be available for reservations via the online order form from June 10 to 13. The sets can then be picked up at your preferred TWG Tea boutique on June 17.
Our Pastry Sets will be sold in limited quantities on a first come, first serve basis. Very limited sets will also be available for walk-in customers on June 17 in our boutiques, depending on availability, but we do highly suggest reserving via our online order form to guarantee your pastry set.
- Is there a limit to how many Pastry Sets I can purchase?
No, there's no limit. You can purchase as many Pastry Sets as you want.
-
I’ve filled out the form. What’s next?
After submitting your order form, you will receive an acknowledgment email from TWG Tea PH with detailed instructions regarding payment details and claiming of orders. Kindly note that this does not mean a confirmation of your order. Order will be confirmed after we receive proof of payment.
-
How do I pay? Where do I send proof of payment?
Available payment methods are bank transfer and credit card. Payment details will be shared upon placing your order. Please send a screenshot/copy of your proof of payment to the following email addresses: TWGTeaPH@rgoc.com.ph and SFRIFinanceECM@rgoc.com.ph. Please note that all orders are considered final.
-
Will you deliver my orders?
All Pastry Sets will have to be claimed at your preferred TWG Tea boutique. You may book your own third-party courier service to have your Pastry Sets picked up. Please just have the rider present a copy of your Order Confirmation Form.
-
When can I claim my orders?
You may claim your Pastry Sets on June 17 at your preferred TWG Tea boutique. Make sure that your order confirmation indicates the correct boutique location. When claiming, please present a copy of the Order Confirmation email to our friendly store staff.
-
I’m unable to personally pick up my order. Can I just book a third-party courier service?
Yes, you may! Our friendly store staff will be in touch with you on your selected day of pick up, should you choose to have a representative or a courier to pick up your purchase, to get their details.
-
Can I just go to any of TWG Tea branches and just buy from there?
A very limited number of pastry sets will be available for walk-in customers on June 17. Although, we highly encourage customers to place their orders online to guarantee their Pastry Set.
-
I just realized that I will not be able to pick up my order on the day I selected, can I just get them another day?
Our pastries have a limited shelf-life, so we require all customers to pickup their orders on June 17. You may opt to book a third-party courier service if you are unavailable to personally pick up your order. Unclaimed orders will be forfeited.
-
I have a few questions about my order. How do I contact TWG Tea?
For any questions or clarifications regarding your order, you may contact your preferred TWG Tea boutiques directly at the contact numbers listed below:
-
TWG Tea Greenbelt 5
Mobile: (0917) 804 6931
-
TWG Tea Central Square
Mobile: (0917) 803 7775
-
TWG Tea Alabang Town Center
Mobile: (0917) 853 7938
-
Will TWG Tea offer pastries regularly?
For the meantime, we are only offering them exclusively for Father's Day. However, please be on the lookout for any special offers that we may have throughout the year by visiting or following @TWGTea.PH on Instagram.