Marlborough Chamber of Commerce 2022 Business Excellence Awards Form

Contact Details *

First Name Last Name

Business Details *

Business Name (this name that will be used in any award citation and/or publicity)

Street Address Line 2

Town Postcode

Email Address

Media Statement (200 word limit). Please include Business Image and Logo *

File Upload - add your image and logo here (this will be used to represent you in any media coverage of the Business Excellence Awards) *

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Introduction (500 word limit and/or video) *

Tell us about yourself. Please provide a brief description of who you are, why your business exists and what makes your business unique and extraordinary. Assume the judges don't know anything about you or your business. We encourage you to provide a link to a video (eg YouTube or Vimeo) of 90 seconds or less instead of a written description, however you are welcome to submit both. Be creative and bold - we want to see your business personality and what makes your business special. This section has a weighting of 10% towards your final score.

File Upload - add your video here

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To enter the Sector Awards, please select a category below and complete sections A-J:

BDO - New and Emerging Business Smart Alliances - Primary Sector Mediaworks - Manufacturing and Construction Sector Marlborough Lines - Consumer Service Sector Fuji Film - Business Innovation - Professional Service Sector

A: Management & Strategy (2,000 word limit)

Describe your business strategy and how your business is managed, your vision, ideas and plans. You may upload existing documentation to answer this section but supporting content must be no more than 3 pages. Describe how your business is managed and your business ideas and plans. Set out your: mission statement / organisational values, strategic objectives and goals for the next 1 / 2 / 5 years, planning processes and how planning is completed, leadership and decision-making processes, staff training and how you motivate yourself and your staff (explain changes in staffing levels over the past 2 - 3 years), organisational structure and processes, and quality and risk assessment controls, including your HR and financial controls.

File Upload - add any supporting documents here

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B: Sales & Marketing (1,500 word limit)

Describe your marketing plans and sales success. Please include your website address and any social media pages. You will be judged on the following criteria: overall marketing philosophies, how your product / service selections fit within that, pricing methods, promotional strategies, place / distribution strategies, and customer satisfaction measurement and response plan.

C: Sustainability (500 word limit)

Describe how your business impacts on the environment and how you manage the impact. Outline your process for continually reviewing your environmental impact. Provide examples of the information you use to do this and how you source it.

D: Innovation (750 word limit)

Describe how your business is innovative and responds to change. Innovation may include areas such as services, products, design, policies and practices, customer service, management style, performance. Show how you differentiate yourselves and/or have added value to a product, service or approach that has a point of difference from other businesses. Outline and provide examples of how your business faces change - whether internal change, changes in the market place or changes in the economy.

E: Investing in People and Skills (500 word limit)

Describe how you invest in skills development and/or training for your staff and/or management. Describe how skills development and/or training has improved business productivity or advanced your business. For example; staff are now more capable through better use of technology, work quicker with fewer mistakes, require less supervision and accept more responsibility or are better communicators. Description should include evidence of initial situation, training and skills development provided and improvement gained. Evidence of change should be provided.

F: Customer Service (500 word limit)

Describe how your business sets and implements a service framework that shapes the many possible service encounters, to create a uniformly positive experience. Show evidence of the standard operating model for service including personal presentation, greeting customers, waiting times, email / website communication, product knowledge, sales skills, follow up procedures, complaint handling. Show how the organisation determines current and future customer expectations and how the service standards are tailored to exceed these expectations through defined quality service. Outline how you ensure all staff are fully skilled in providing service excellence, and training programmes undertaken. Show evidence of appropriate indicators and information which are regularly monitored to track the achievement of customer-focused plans and goals.

G: Health & Safety (500 word limit)

Demonstrate how health and safety has been integrated into business operations and has managers and employees who are proactive in dealing with hazards that arise from the work carried out. Credit will be given for examples of outstanding health and safety initiatives.

H: Succession Planning (750 word limit)

Outline the succession planning you have done for your business.

I: Financial Success (750 word limit)

Outline the financial success of your business. Provide comment on the following: the tools you use to manage your business, the tools you use to measure the success of your business, how your profitability has tracked over the past three years and what you project going forward, how your balance sheet has tracked over the past three years and what you project going forward, what industry benchmarking you do.

J: Non-financial Success (750 word limit)

Describe how your business performs in the following areas: customer and staff satisfaction, industry standards, industry involvement, community involvement.

To enter the Special Category Awards, please complete the relevant sections below:

New Zealand King Salmon - Community Impact (1,000 word limit)

This award recognises a programme, project, campaign or an overall business that has had, or continues to have, a positive impact on the Marlborough community in a way that inspires others and makes a difference. Please detail the following: community impact of the initiative – how your community was impacted by the project and to what extent. The size of the community will be taken into consideration when looking at this aspect and the degree to which the project impacted that community rather than just numbers so a small community project doesn’t get overlooked compared to a big community project, the innovation design and delivery – the ‘X’ factor, what made your project different and work so well, key results against planning and objectives – how well did you do against what you set out to achieve, barriers faced and how well they were overcome.

Marlborough District Council - Workplace Wellbeing (1,000 word limit)

Workplace Wellbeing relates to all aspects of working life, from the quality and safety of the physical environment, to how workers feel about their work, their working environment, the climate at work and work organization. Describe the successful initiatives designed to embed a culture of wellness in your organisation, values and ethics, teamwork, work environment, and recognition. Any feedback / results from your employees would add value to your application.

Bi-Mechanics - Innovation (1,000 word limit)

This award is a celebration of a good idea rather than a rigorous business model, be an innovative or inventive approach to people, services, products, processes or business model. It focuses on the product more than on the company, however the following attributes will be measured in judging: level of technical stretch (innovation),path to market (market research), investment and returns (business model, sale price, cost of material, projected revenue etc), ability to deliver (project well planned and scoped, risk assessment, funding options identified etc).

Yealands - Sustainability (1,000 word limit)

Awarded to the Marlborough Business which best epitomises an overall commitment to sustainable development. Tell us your sustainability story - why you started the project, what impact has it made to our local environment, the added value it has contributed the Marlborough environment, barriers or challenges you faced, key results and successes.

Youth Employer (1,000 word limit)

This award recognising organisation that pro-actively champions young people in the workforce. Please detail what your businesses has done to recruit, train and retain young people in your workplace, and what impact this has had on your workforce.

I declare that we have disclosed any issues that may compromise the integrity of the awards or cause a business/organisation to discontinue in the next year. Issues may include legal action, law changes, cash flow difficulties, insolvency, and possible loss of funding or other risks.

Clear

PRIVACY ACT 2020 AUTHORITY
By submitting this entry, the entrant authorises:
- The General Manager of MCOC to provide a copy of this entry and all supporting documents to each of the judges,
- Marlborough Chamber of Commerce to appoint a judge to complete a site visit,
- The publication of their name and/or general description in media releases, presentations, functions and other activities associated with the Business Awards,
- Marlborough Chamber of Commerce to record in a database for internal use, your business name, address, phone numbers, email and website addresses, contact person and the number of staff employed,
- After the judging and the announcement of the winners, all copies of your entry will be returned to you.