Queries / Concerns / Complaints
We welcome all forms of feedback. We use this feedback to continue to improve the service that we offer to the Salendine Nook community. This form should be used in conjunction with the Complaints Policy.
Principles of Complaint Handling
Queries, concerns and complaints will always be dealt with at the lowest possible level of escalation. Complaints must be logged within 3 months of the incident / event. Beyond this timeframe, school will only consider a complaint if new information has come to light or if there is a compelling reason why the issue has not been raised earlier. Communication between school and the complainant must be respectful at all times.
Progression of the Complaint
You will receive a case reference number once you have logged your complaint. You will also receive confirmation from our relationship manager that we are progressing your complaint. The timescales for the completion of the process will depend upon the stage of the complaint. See Complaints Policy for further information.
Your name
*
First Name
Last Name
Your child's name (if appropriate)
First Name
Last Name
Your child's form group (if appropriate)
Home phone or mobile number
*
Email
*
example@example.com
Feedback Type
*
Query
Concern
Complaint
Approximate date that the issue occurred or relates to
-
Day
-
Month
Year
Date
Name of person that the query / concern / complaint is about (Leave blank if not applicable)
First Name
Last Name
Area of school life that the query / concern / complaint is about
*
Behaviour of student
Behaviour of staff
Bullying
Quality of teaching
Homework
School uniform
Extra curricular
Safeguarding
Please provide details of the query / concern / complaint
*
What is your preferred outcome?
Please attach any further documentation (copies of emails, forms, written statements etc)
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of
Your Case Reference
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For Office Use Only
For Office Use Only
Please complete each section below to ensure accurate records are maintained.
Record and store all actions through to resolution of the query / concern / complaint
What date was this reviewed
-
Day
-
Month
Year
Date
Who is leading the review?
Stage 1a - Capture the actions taken resolve the query / concern / complaint
Stage 1b - Capture the actions taken resolve the query / concern / complaint
Stage 1c - Capture the actions taken resolve the query / concern / complaint
Stage 1 Findings - Capture the main findings here or attach below.
Is a Stage 2 Principal (or Chair of Governors) Review of Complaint required (click no if the matter is closed. Click yes if it remains unresolved)
Yes
No
Stage 2 - Basis of request for Stage 2 Review
Who is leading the investigation?
Stage 2 Review Findings - Capture the main findings here or attach below.
Is a Stage 3 Governor Appeal Panel required (click no if the matter is closed. (Click yes if it remains unresolved)
Yes
No
Stage 3 - Basis of request for Stage 3 Review
Stage 3 Review Findings - Capture the main findings here or attach below.
Please attach any further documentation (copies of emails, reports, written statements etc.)
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Cancel
of
Submit
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