• Queries / Concerns / Complaints

    We welcome all forms of feedback. We use this feedback to continue to improve the service that we offer to the Salendine Nook community. This form should be used in conjunction with the Complaints Policy.
  • Principles of Complaint Handling

    Queries, concerns and complaints will always be dealt with at the lowest possible level of escalation. Complaints must be logged within 3 months of the incident / event. Beyond this timeframe, school will only consider a complaint if new information has come to light or if there is a compelling reason why the issue has not been raised earlier. Communication between school and the complainant must be respectful at all times.
  • Progression of the Complaint

    You will receive a case reference number once you have logged your complaint. You will also receive confirmation from our relationship manager that we are progressing your complaint. The timescales for the completion of the process will depend upon the stage of the complaint. See Complaints Policy for further information.
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  • Record and store all actions through to resolution of the query / concern / complaint

     

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