Please view our company policy on privacy, sales, and repairs. Scroll down to accept the below listed terms and conditions.
1. PURCHASERS
A Purchaser seeking to purchase a MiPhrend PTY LTD product/service will simply need to select a preferred MiPhrend PTY LTD product/service from those on offer. Once a preferred product/service has been selected, you will be required to effect payment of the final price to the payment processor, through the payment portal, upon receipt of confirmation from the payment processor of payment of the final purchase price. The company's approved courier will contact you to arrange for the delivery of the product/service to an address nominated by you. Or complete delivery of product/service.
1.1. Defects: For purposes of this clause 6.1, the term “Defect" shall mean:
1.1.1. Any material imperfection in the manufacture of the product that renders the product less acceptable, than persons generally would be reasonably entitled to expect in the circumstances; or
1.1.2. Any characteristic of the product that renders it less useful, practicable or safe, than persons generally would be reasonably entitled to expect in the circumstances, which for the avoidance of doubt, excludes any damage to the product which has resulted from any action on the part of the purchaser (including physical or liquid damage). The Company provides a warranty, in the event that there is any material defect, which was in no way attributable to the purchaser and is solely and demonstrably a defect which was pre-existing or solely and demonstrably as a result of damage whilst in transit with the approved courier. This warranty will entitle the Purchaser, at its election, to either:
Return the defective product in order for the company to repair the defect ("Repair Option); or
Return the defective product in order for the company to replace the defective product ("Replacement Option")
In the event that the purchaser elects to exercise its rights pursuant to the MiPhrend PTY LTD Warranty Policy contemplated herein, the Purchaser shall deliver to the company a written notification advising the Company of the details of the alleged defect and indicating whether it will select the Repair Option or Replacement Option ("Warranty Exercise Notice”). Within 5 (five) business days of receipt of the Warranty Exercise Notice, the Company shall acknowledge receipt of the Warranty Exercise Notice and respond to the Purchaser with a determination as to whether the proposed defect set forth in the Warranty Exercise Notice constitutes a Defect or not. Once it has acknowledged that It constitutes a Defect, the Company shall be bound by the election which has been made by the purchaser in the Warranty Exercise Notice.
REFUNDS - Please note: WE DO NOT OFFER REFUNDS. In the unlikely event that we do offer a refund, it can take up to twenty-one (21) days for the refund to be deposited into the customers account. Refunds cannot be made without proof of a receipt and proof of banking account which the refund needs to be made to.
AVAILABILITY OF PRODUCTS: MiPhrend PTY LTD normally list items on the website, as per store availability. Sometimes errors may occur and the item ordered online may not be available. We apologise should this happen and will refund you immediately. However, the refund will be subject to bank clearance policies and may take up to ten (10) days to reflect in your account.
PRICE DISPLAYED: Price errors may occur. We reserve the right to reject any order placed at an incorrect price. Pricing displays are recommended retail prices and are subject to change. All orders placed online are subject to our acceptance thereof, and should there be any incorrect prices displayed, we will refund you within a reasonable period of time.
2. PAYMENTS PORTAL
In order to transact on the MiPhrend PTY LTD website, the end-user will have to use the services of the payment portal, because credit card processing is applicable to the transactions of the purchaser. The customer has entered into an agreement with the payment processor and by accessing the MiPhrend PTY LTD website or any other point of sale, you have agreed to be bound by the terms and conditions of the payment processor and agree to authorise the payment processor to initiate payment entries, in order for the seller to be paid the final purchase price.
For the avoidance of doubt, MiPhrend PTY LTD does not offer a payment processing service. Furthermore, the Payment Processor will charge you directly for its transaction and brokerage fees. The relationship between the MiPhrend PTY LTD and the Payment Processor is as an independent contractor. The Company does not act as the agent, representative, affiliate or partner of the Payment Processor.
MiPhrend PTY LTD does not operate as a payment intermediary, payment processor, payment facilitator, money transmitter, money services business, or any type of business akin thereto for the purposes of, or in connection with, any transaction on the MiPhrend PTY LTD website. The Company also does not fulfil any of the functions (whether as a whole or in part), of a payment intermediary, payment processor, payment facilitator, money transmitter, money services business, or any type of business akin thereto, whether in a direct or indirect manner.
3. MODIFICATIONS TO MiPhrend PTY LTD WEBSITE, SOCIAL MEDIA AND REVISIONS TO TERMS OF USE
MiPhrend PTY LTD may, from time to time, modify any term of these Terms of Use. Any such modifications will be effective as soon as the modified version of the Terms of Use appears when you access the MiPhrend PTY LTD website.
Your use of the MiPhrend PTY LTD website, App and or any social media, subsequent to such modifications, constitutes an acceptance of the revised Terms of Use. If you do not wish to accept any modification to these Terms of Use, please refrain from further use of theMiPhrend PTY LTD website, App and or any social media.
MiPhrend PTY LTD reserves the right to temporarily disable or permanently discontinue any and all functionality of the MiPhrend PTY LTD website, App and or any social media and/or MiPhrend PTY LTD user accounts at any time, without notice and with no liability towards you.
4. LIMITATION OF LIABILITY
You expressly understand and agree that MiPhrend PTY LTD, its parents, affiliates, subsidiaries, licensors, assignees, the approved courier, the approved testing centre and each of their respective employees, officers and directors (collectively the "released parties") shall not be liable to you for damages of any kind, whether based in delict, contract, strict liability or otherwise, including without limitation, any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the released parties have been advised of the possibility of such damages) resulting from:
4.1. The use or the inability to use or access;
4.2. The inability to use the mobile application version of the MiPhrend PTY LTD website/App to access content or data;
4.3. The use of the payment gateway, the approved courier, the approved testing centre, the IMEI verification process;
4.4. Unauthorised access to or alteration of your transmissions or data;
4.5. The use, processing and storage of personal information or;
4.6. Any other matter relating to the MiPhrend PTY LTD website/App;
4.7. Negligence, acts of God, telecommunications failure, theft or destruction of, or unauthorised access to, the MiPhrend PTY LTD website/App, your MiPhrend PTY LTD user account or its related information;
4.8. The verification process.
5. WARRANTIES
5.1. By all End-users:
Each end-user warrants that:
5.1.1. All information submitted during the MiPhrend PTY LTD user account registration process, as well as generally in all use of the MiPhrend PTY LTD user account is true, complete and accurate;
5.1.2. He/She does have authority to enter into and perform in terms of these Terms of Use;
5.1.3. he/she shall fulfill the obligations of the transaction entered into on the MiPhrend PTY LTD website, and his/her use.
6. WARRANTY POLICY – SPECIFICS
Please ensure your product purchase was demonstrated to your satisfaction to confirm it meets your requirements!
Brand New products carry a 12-month Warranty.
Secondhand electrical products carry a 6-month Warranty for defects and failings (not caused by your use of the goods) other than those that were present at the time you bought the goods.
NB: Credits, exchanges or repairs of any item may only be issued if the customer was not aware of the defect at the time of purchase AND once a suitably qualified service centre has confirmed that a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse or lightning damage, which invalidates the Warranty. Merchandise is intended and guaranteed for the intended use only.
We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be replaced or repaired at our cost subject to the following exclusions:
Warranty Policy Exclusions:
Any physical alteration to goods purchased will invalidate the Warranty, this includes:
Changing the power cord or factory-fitted plug; and
Viruses and/or malware transferred inadvertently to personal computers, laptops or mobile devices voids the Warranty on the product.
You must follow any instructions for safe and proper use given by the staff member or accompanying the goods.
If there is a problem with original pre-installed software, you must notify us within 24 hours of purchase that you will return the item.
7. INDEMNITIES
7.1. Indemnities by the Company:
The Company indemnifies and holds the Purchaser and the Seller harmless against any loss, damage or cost caused in the following circumstances:
7.1.1. In the case of the Seller, any loss, damage or costs to the product caused solely and demonstrably, whilst it is in transit with the Approved Courier or whilst it is in safekeeping; and
7.1.2. In the case of the Purchaser and once the Final Purchase Price has been paid, any loss damage or costs to the product whilst it is in safekeeping or during transit with the Approved Courier.
7.2. Indemnities by the Seller:
7.2.1. The seller agrees to hold harmless and fully indemnify the released parties (as such term is defined in the "limitation of liability" clause above) and will not hold the released parties responsible for any related claim;
7.2.2. The product, notwithstanding the limited warranty given by the company to the purchaser in clause 6.7; and any claim brought by the purchaser against the company in respect of the product whether pursuant to the provisions of the CPA or otherwise.
7.3. Indemnities by all End-users:
7.3.1. While the company makes every effort to ensure that the content and information on the MiPhrend PTY LTD website is complete, accurate and up to date, we do not guarantee the suitability of the products nor the transactions which take place through the payment processor on the MiPhrend PTY LTD website or whether they are complete, accurate or appropriate.
7.3.2. You agree to hold harmless and fully indemnify the released parties (as such term is defined in the "Limitation of Liability" clause above) and will not hold the released parties responsible for any claim relating to:
7.3.2.1. Your use of the MiPhrend PTY LTD website/App; or
7.3.2.2. A breach of any of the warranties made by you pursuant to these terms of use.
7.3.2.3. Any transactions facilitated by the payment processor under the payment processing end-user agreement, and/or any failure of or breach by the payment processor to comply with any covenant, obligation, or any agreement made by it on the payment processing end-user agreement, the company's proprietary rights.
7.4. You hereby acknowledge that all rights, title and interest in and to the MiPhrend PTY LTD website, App and or any social media, including all content made available or to be made available in the future on the MiPhrend PTY LTD website (including without limitation, text, graphics, illustrations, video and audio clips, logos, trademarks, service marks, copyrights, domain names, code, trade names, patents, all copyrightable material (including source and object code), button icons, images, audio clips, digital downloads, data compilations, and software), and/or any other form of intellectual property ("Company Information') are owned by and licensed to the Company or other authorised third parties and are protected from unauthorised use, copying and dissemination.
7.5. The MiPhrend PTY LTD website, App and or any social media and the Company Information are protected by applicable intellectual property and other laws, including patent laws, copyright law, trade secret law, trademark law, unfair competition law and any and all other proprietary rights. You agree that you will not, and undertake not to permit a third party to:
7.5.1. Modify, adapt, translate, prepare derivative works from, decompile, reverse engineer; or
7.5.2. Disassemble the MiPhrend PTY LTD website/App or otherwise attempt to derive the source code of the MiPhrend PTY LTD website;
7.5.3. Capture, reproduce, perform, modify, copy, distribute, transfer, sell or license MiPhrend PTY LTD or the MiPhrend PTY LTD website/App;
7.5.4. Take any action to circumvent, compromise or defeat any security measures implemented on the MiPhrend PTY LTD website/App;
7.5.5. Use the MiPhrend PTY LTD website to access, copy, transfer, retransmit or transcode the Company Information;
7.5.6. interfere with the normal processes or use of the MiPhrend PTY LTD website or App by inter alia, attempting to access the administration areas of the MiPhrend PTY LTD website/App; and remove, obscure or alter the Company's (or any third party's) copyright notices, trademarks, or other proprietary rights, notices affixed to or contained within or accessed through the MiPhrend PTY LTD website, App and or any social media.
7.5.7. You agree that if you breach the terms of this proprietary rights clause, the Company will have the right to claim damages from you, which will include the right to claim special, incidental, consequential or indirect damages. The Company also reserves the right to claim for loss of profits and loss of business and recover all legal costs on a scale as agreed between the attorney and own client.
7.5.8. The Company and its licensors make no representations or warranties regarding the accuracy or completeness of the Company Information.
7.5.9. The Company and our logo are trademarks and/or service marks of the Company or its affiliates.
8. LINKING TO THIRD-PARTY WEBSITES
8.1 The MiPhrend PTY LTD website, App and or any social media may contain certain images and links to other third-party websites with information, content or material produced by other parties. These linked third-party websites are not under the control of the Company and the Company is not responsible for the information, content or material on any linked website, including, any link contained in a linked website, or any changes or updates to a linked website.
8.2. The Company is permitting these links to be made available to you only as a convenience, and you agree that the inclusion of links does not imply an endorsement by the Company of the linked website, their business or security practices, or any association with its operators.
8.3. From time to time, the Company may employ the services of third parties to assist with the management of certain services and aspects of MiPhrend PTY LTD. We apply every effort to ensure that our subcontractors comply with the Privacy Policy and generally accepted security standards and they will be accountable for any non-compliance.
8.4. Should you have any queries arising from transactions you conclude with such third parties, you will be required to contact them directly.
14.5. Without limiting the generality of what is set out above, the Company may also use third parties, in order to develop and analyse the use of MiPhrend PTY LTD.
9. TERMINATION
9.1. You may terminate these Terms of Use at any time by permanently refraining from the MiPhrend PTY LTD website, App and or any social media and no longer accessing MiPhrend PTY LTD in any way, whereupon (and without notice from the Company) any rights granted to you herein will automatically terminate. If you fail to comply with any provision of these Terms of Use, any rights granted to you herein will automatically terminate. In the event of such termination, you must immediately deactivate your MiPhrend PTY LTD user account and may no longer access the MiPhrend PTY LTD website or App.
9.2. The Company may, in its sole discretion, and at any time, with or without notice, terminate your password and general access to the MiPhrend PTY LTD website or App, for any reason or no reason at all.
10. DISCLAIMER
10.1. MiPhrend PTY LTD is provided on an "as available” basis and without any warranty of any kind to the extent permitted by law, either express or implied; including without limitation, warranties of title implied warranties of merchantability, non-infringement, or fitness for a particular purpose or those arising by statute or otherwise in law or from a course of dealing or use of any nature as to the products and services being advertised by the Seller or the Processing Partner.
10.2. To the maximum extent permitted law, the Company expressly disclaims all warranties and conditions of any kind, whether express or implied, including; but not limited to, the implied warranties and conditions of merchantability fitness for a particular purpose and non-infringement.
10.3. Your use of your MiPhrend PTY LTD' account is at your own risk.
10.4. The Company does not guarantee that:
10.4.1. MiPhrend PTY LTD; or
10.4.2. The information, content, tools or materials included on the MiPhrend PTY LTD website/App; or
10.4.3. The Company servers; or
10.4.4. Any electronic communications sent by the Company are free from viruses or other harmful components.
10.5. The Company shall not be obligated to provide you with any maintenance or support services in connection with MiPhrend PTY LTD.
10.6. The Company makes no warranty:
10.6.1. That the MiPhrend PTY LTD website/App will meet your requirements;
10.6.2. That the MiPhrend PTY LTD website /App will be error-free;
10.6.3. Regarding the security, reliability, timeliness or performance of the MiPhrend PTY LTD website/App; and
10.6.4. that any errors in the MiPhrend PTY LTD website/App will be corrected.
10 .7. Any content that you obtain or download through the MiPhrend PTY LTD website/App is obtained at your own discretion and risk.
10.8. You will be solely responsible for any damage to any device of yours or any loss of data that may result from downloading such content or material.
10.9. No information obtained by you through the MiPhrend PTY LTD website/App shall create any warranty not expressly stated in these Terms of Use.
10.10. End-users who, in the Company's sole determination, act unlawfully, fraudulently, in breach of these Terms of Use, or otherwise dishonestly, may be denied access to the MiPhrend PTY LTD website/App.
11. DISCLOSURE IN TERMS OF SECTION 43 OF THE ECTA
In accordance with the provisions of section 43 of the ECTA, you have the right and the Company has an obligation to disclose the following information:
11.1. Full name, registration number, and legal status of the Company: MiPhrend PTY LTD Franchising (Pty) Ltd.
11.2. Physical Address: 13 8th Street, Melville, Johannesburg 2109, Gauteng, South Africa.
11.3. Codes of conduct to which the Company subscribes:
11.3.1. Honour - We honor the MiPhrend PTY LTD brand through honesty and fairness, making things happen and always offering the most interesting shopping experience.
11.3.2. Professionalism - We treat others as we would like to be treated. We value excellence and exceed expectations always. We seek to understand before being understood, through clear communication.
11.3.3. Innovation and Change - Once a decision is made, we will all support it. We take pride in implementing, to the best of our ability, even when that means changing systems for growth.
11.3.4. Growth - We recognise achievement, nurture skills, and create wealth across our organisation, extending relationships into the community.
11.4. Place of registration: Johannesburg, South Africa.
11.5. The physical address for receipt of legal service: 13 8th Street, Melville, Johannesburg 2109, Gauteng, South Africa.
11.8. The business of the Company (not limited to):
Mobile phone repairs
Laptop repairs
Tablet repairs
Smartwatch repairs
Second-hand and new ICT retailers.
12. PRICE OF GOODS AND SERVICES
12.1. Each of the Seller and the Purchaser shall be liable for such transactional and brokerage fee as may be levied by the approved courier and the payment processor pursuant to the Payment Processor End-user Agreement;
12.2. Manner of payment: Electronic Funds Transfer through the Payment Processor or credit card payment.
12.3. Terms of agreement: as detailed in these Terms of Use.
12.4. Security procedures: see the privacy policy below. Furthermore, access to the MiPhrend PTY LTD website is password and username protected.
12.5. Privacy policy: refer to The Company’s Privacy Policy.
12.6. Duration of these Terms of Use: until terminated by either the Company or the End-user.
13. GOVERNING LAW
13.1. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of South Africa.
13.2. The parties hereto, their successors and assigns, consent to the jurisdiction of the courts of South Africa with respect to any legal proceedings related to these Terms of Use.
14. SEVERABILITY
If any provision of these Terms of Use shall, to any extent, be held invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of these Terms of Use shall in no way be affected or impaired thereby and each such provision of these Terms of Use shall be valid and enforceable to the fullest extent permitted by law in such case. These Terms of Use shall be reformed to the minimum extent necessary to correct any invalidity, illegality, or unenforceability while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.
15. THE COMPANY'S PRIVACY POLICY
15.1. The Company respects and takes your privacy seriously and as such we will use and process the Personal Information that we collect from you in accordance with this Privacy Policy. Note that this Privacy Policy is only applicable to MiPhrend PTY LTD, and not to any other websites that you may be able to access through third-party links on MiPhrend PTY LTD, each of which may have data collection; storage, and use practices and policies that differ materially from this Privacy Policy. To learn more about the privacy policy controlling the third-party links themselves, visit each third party's website for more information.
15.2. What information do we collect?
15.2.1 Personal Information.
15.2.2. The Company does not collect or hold any cardholder data; the Company does not collect any funds for or on behalf of you for the purposes of any transaction with any third party (including the Payment Processor, Seller or Purchaser), with whom you transact on the MiPhrend PTY LTD website/App.
15.3. How do we collect and store your Personal Information?
15.3.1. When you use the MiPhrend PTY LTD website/App, the Company and its affiliates, the Approved Couriers, the Approved Testing Centre, and the Payment Processor may collect and store your Personal Information.
15.3.2 Personal Information is stored in a secure environment protected by a combination of physical and mechanical measures. For the avoidance of doubt, Personal Information is not accessible to the general public.
15.4. Why do we collect and use your Personal Information?
15.4.1 We use your Personal Information in order to operate and improve the function and content of the MiPhrend PTY LTD website/App, and our other applications, sites, services, and tools as well as to create and maintain your MiPhrend PTY LTD user Account, which is required in order to operate the MiPhrend PTY LTD website/App.
15.4.2 Certain areas of the MiPhrend PTY LTD website/App may also ask you to provide information to participate in certain features or to access certain content. MiPhrend PTY LTD practices governing your personal information are disclosed within the Privacy Policy. The decision to provide this information is purely voluntary and optional; however, if you elect not to provide such information, you may not be able to access certain content or participate in certain features of the MiPhrend PTY LTD website/App.
15.4.3 Your Personal Information is also collected in order for the Company, the Payment Processor, and each of their Affiliates to send you marketing and promotional communication regarding products and services, including by way of electronic means.
15.5. Where will your Personal Information be stored?
15.5.1. The Personal Information MiPhrend PTY LTD collects may be stored locally on your Mobile Device and be transmitted to our third party's server located outside of South Africa. The transmission of information over wireless and wired networks is not inherently secure. The Company will implement all necessary and adequate measures to help protect your Personal Information against unauthorised access and disclosure. However, the Company does not guarantee the safety thereof.
15.6. By downloading or accessing PTY LTD website, App and or any social media, you expressly:
15.6.1. Confirm that you are over the age of 18 (EIGHTEEN) years;
15.6.2. Agree to receive future communications, including direct marketing communications, from the Company, their Channel Partners, and/or any of each of their affiliates ("Parties”), either directly or through their duly authorised agents such as marketing agencies from time to time, including marketing and advertising material and information on promotions and offers either relating to the products and/or services of the Parties (provided you have opted-in to receive these);
15.6.3. Consent to the collection, collation, processing, further processing, and disclosure of your Personal Information (which for the avoidance of doubt shall include your Mobile Device Data) by the Parties for the purposes more fully set out below, and their appointed designees from time to time, which may include parties involved in the technical administration and maintenance of any database which will house your information, information technology companies, and marketing companies;
15.6.4. Acknowledge that in relation to the collection, collation, processing, further processing, and disclosure of Personal Information by the Company, the nominated address of the Company is located at 3 8th Street, Melville, Johannesburg 2109, Gauteng, South Africa. In relation to the collection, collation, processing, further processing, and disclosure of Personal Information by any other Responsible Party as such term is defined in the POPI Act, such Responsible Party shall be responsible for making their nominated address available to you;
15.7. your Personal Information is required by the Company for purposes of enabling you to make use of the MiPhrend PTY LTD website/App, which includes creating a MiPhrend PTY LTD User Account, which is required prior to gaining access to the MiPhrend PTY LTD website/App; in the case of the Mobile Device Data, enabling the Company to send you targeted Advertisements; direct marketing by the Company, the Channel partners and/or the respective affiliates of their products and services; and selling, exchanging, transferring, renting or otherwise making:
15.7.1. available the Personal Information to other parties for purposes of direct marketing by them of their products and services.
15.7.2. Understanding that those other parties may transfer and store your Personal Information i a third country that does not have the same level of protection in respect of the processing of personal information, as is provided for in South Africa;
15.7.3. Your consent herein provided is given freely and voluntarily and you are under no obligation to provide this consent. Your consent shall, in the absence of any written objection received from you, be indefinite and/or for the period otherwise required in terms of any applicable law;
15.8. You may at any time request a record of, or object to the processing of, your Personal Information held by the Parties and their designees.
15.8.1. You are entitled to request the correction, destruction or deletion of your Personal Information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully.
15.8.2. If you suspect any interference with the protection of your Personal Information held by the Parties and its designees, you shall in the first instance resolve any concerns with the Company. If you are not satisfied with such a process, you may at any time lodge a complaint with the Office of the Information Regulator, once it has been established.
15.8.3. You may demand during or within a reasonable time after providing this consent that the Parties desist from initiating any further communication with you.
16. FORCE MAJEURE
16.1. The Company shall not be liable to you for an inability to perform or delayed performance in terms of these Terms of Use, should such inability or delay, a from any cause beyond the reasonable control of the Company and not caused by any fault of the Company, provided that the existence and/or happening of such cause has been drawn to your attention within a reasonable time of occurrence of such a cause ("force majeure event").
16.2. For the purposes of this Clause 20, a force majeure event shall, without limitation of the generality of the afore-going, be deemed to include any act of God, strikes, lock-outs, accidents, fire, explosions, war (whether declared or not), invasion, any acts of foreign enemies, hostilities, riot, civil insurrection, military uprising, insurrection, rebellion, revolution, military or usurped power, flood, earthquake, lightning, action, intervention or decree of the local or national government, civil war, any event of force majeure.
16.3. If the Company is unable to perform or its performance is delayed due to a force majeure event for a period of more than 60 (sixty) days, you may terminate these Terms of Use, with immediate effect, on notice in writing to the Company. In such circumstances, neither Party shall have any claim against the other arising from the term
Repair Terms & Conditions
17. BACK UP YOUR DATA
When we repair your device, we may need to restore it to its original factory settings to complete the repair. Please back up your data so that it is not lost. To enable us to restore your phone to its factory settings you will need to turn off the Find my iPhone feature. We will always check with you before doing this.
18. QUOTES, DEPOSITS, AND FEES
18.1.Before beginning the repair, we’ll need to inspect your device to determine what’s wrong with it. For this
18.2. You will be liable to pay the quoted amount once your device has been repaired. Failure to do so will result in MiPhrend taking legal action against you.
18.3. You must pay the repair and replacement part fee before we will release your device.
18.4. If your repair address is situated 10KM away from 13 8th Street, Melville Johannesburg - then MiPhrend will charge an R250 c fee. Alternatively, you can opt to drop off your device.
19. OUR WARRANTY
19.1. We use only high-quality compatible parts. We will give you a warranty on our replacement parts and workmanship from the date of repair for:
19.1.1. three months on Apple device screen replacement and small parts repairs provided that they are in original packaging and in an undamaged state;
19.1.2. three months on Apple battery replacements;
19.1.3. three months on all other device parts and repairs; and
3.1.4. limited warranty on iPhone display replacements (our technicians will inspect the display together with you. We only offer a warranty for the first 2 provided that the display is still in its original packaging given to you by our technicians.
19.1.5. You can purchase an extended 12-month warranty for all repairs, charged at 35% of repair value.
19.2. Our warranty will be voided if someone else repairs the device, or if it is damaged after we have repaired it. Device damage that will void the warranty includes dents, cracks, burns, scratches, liquid damage, viruses, and malware.
19.3. Our warranty is part of the agreement we have with you, and you cannot transfer it to someone else by, for instance, selling the device.
20. WHERE OUR RESPONSIBILITY ENDS
20.1. We take great care when we repair a device, but devices are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of. When you entrust your device to us you do so at your own risk. You cannot hold us responsible for:
20.1.1 Any data loss You can avoid any data loss by backing up your device before you book it in.
20.1.2 Further damage to the device or further loss of functionality when we inspect the already damaged device, open it, or remove the screen or the battery. If your device was damaged by impact (typically you would have a cracked screen or a bent back cover), the impact may have caused an internal component failure on your device and mainboard. To assess the extent of the impact damage we may need to open the device and remove the screen, battery, or other contents, and this may cause further damage. Screens and screen protectors are especially fragile and will crack further when they are removed
20.1.3 Further damage to the device or further loss of functionality when we work on the device. The back cover of your smart device holds everything together. If it is bent or dented, it may affect the replacement of your screen or battery. Where possible we will try and remove dents from corners or sides, if this is not possible, we will quote you for a new back cover. We cannot be held liable for workmanship warranty if the back cover is bent or dented. It is not always possible for us to source back covers, but where possible we will do so. Working on the microscopic components on the motherboard is very delicate and complex, and in some instances is not successful which could result in reduced or no functionality on your device. In some instances, it may be more cost-effective for you to replace the device than to repair it.
20.1.4 Not being able to source replacement parts.
20.1.5 Not being able to repair your device Some devices cannot be repaired. We will let you know if it is time to let go. Touch ID is built into the home button on some devices. Replacing the home button will not revive your touch ID functionality if it was not working when you booked your device. And, if the home button needs to be replaced, the touch ID functionality will be lost. The best way to repair a device that has suffered liquid damage is to replace all the internal components. Water and electronics simply don’t mix. The extent of the damage is unpredictable, and your phone may continue to work well, or suddenly malfunction. And there’s no telling when that might be, or what could go wrong.
20.2. We are not an authorised Apple repair business. We will give you a warranty on the replacement parts we use, but you will void your manufacturer’s warranty if we repair your Apple device. If you still have your manufacturer’s warranty you should have the manufacturer repair your device. If your warranty has expired, you have nothing to lose and everything to gain by letting us work our magic on your device.
20.3. When we repair Apple devices, the IP Rating (Ingress Protection Rating) will be lost, in other words, your device will no longer have a water and dust resistance rating 4.4. We may not be able to return your original damaged or faulty device components (like batteries) to you, because it is hazardous to store these components.
21. STORAGE AND ISNURANCE.
21.1. MiPhrend PTY LTD will take utmost care of our clients propertry. However in circumstances out of MiPhrend PTY LTD's control, the company is not responsible for any loss and/or damge of any of the customers property.
21.2. Unless priorly discussed, MiPhrend PTY LTD will not store customer property longer than 5 days after invoice due date. MiPhrend PTY LTD will charge an additional R20.00 per day for storage following the onvoice being due and property being collected.