POLICIES & AGREEMENTS
Please review before submitting your form
EXTENSION CARE POLICY — I agree to follow Kylene’s recommended at-home care guidelines to maintain the health of my hair and the longevity of my extensions. I understand that failure to follow these may affect results, and Kylene is not responsible for fading, damage, or lack of longevity resulting from improper care.
CANCELLATION POLICY — Your appointment is reserved especially for you. Reschedules must be made at least 24 hours in advance. Late cancellations incur a 50% fee, and no-shows are charged 100% of the scheduled service.
RESCHEDULING POLICY — If you need to reschedule outside the 24-hour cancellation window, I’m happy to accommodate. However, if a single appointment is rescheduled more than three times, a $100 non-refundable deposit will be required to rebook.
LATE POLICY — Arriving more than 15 minutes late may result in rescheduling and a 50% charge of the scheduled service.
EXTENSION PRICING & MAINTENANCE — Extension services begin with an in-person consultation to determine the best method, color, length, and amount of hair for your desired result. Your investment will vary based on your customized plan. A non-refundable retainer is required to reserve your installation and is applied toward your total.
Maintenance is typically required every 6–8 weeks. Following recommended at-home care is essential to protect your natural hair and extension investment. Damage or discoloration caused by improper care or products may require replacement hair at an additional cost.