Customer form - rates don't match bins onsite

Let us know if the bins you have don't match your rates invoice
Are you the property owner/ratepayer?

YesNo
If you are a tenant please contact your landlord and ask them to complete this form.
Have you filled in this form before about your bins not matching your rates invoice?

YesNo
I provided my email address

YesNo
Please check your inbox for two emails from support@huttcity.zendesk.com:
- one with details of how to set a password and check your request status online
- one with your request details
Once you have created a password you can check the status of your request by visiting https://huttcity.zendesk.com/hc/en-us/ or following the link in your request email.

Note: if you can't see the two emails in your inbox please check your spam or junk folder
Please call us on 04 570 6666 to ask for an update on your request.
To complete this form please have the following information:
- Your new rates invoice including the extra assessment pages
  - Property Address (pg 1)
  - Property/Account ID (pg 1)
  - Which bins you have been charged for (pg 3)
- A photo of the white sticker on each of your bins (we recommend using a mobile phone)
Providing as much information as you can will allow us to assess your situation sooner.
Name

First NameLast Name
Email
example@example.com
Email (Zendesk field)
example@example.com
Phone Number
Mobile phone number preferred
Property Address (as displayed on your rates invoice)

Street Address

Suburb

CityState / Province

Postal / Zip Code
Property ID/Account No*
Your Property ID can be found on your rates invoice:
What bins are listed on your rates invoice (pg 3)?*

HCC Refuse 80ltr (Rubbish)HCC Refuse 120ltr (Rubbish)HCC Refuse 240ltr (Rubbish)HCC RecyclingGreen Waste
What bins do you have at your property?*

Rubbish 80L (Red Lid)Rubbish 120L (Red Lid)Rubbish 240L (Red Lid)Recycling 120L (Yellow Lid)Recycling 240L (Yellow Lid)Blue Glass CrateGreen Waste (Green Lid)I have access to a large communal binI have no bins at my propertyI don't know what size my bins are
Please upload a photo of the white sticker on each your bins

Providing photos of the stickers on your bins will help us process your request faster
Cancelof
You will find the sticker on the side of your bins near the top. It will include an address, barcode, and your collection day.

If the stickers are no longer on your bins please take a photo of your bins together. We may need to follow up for further verification of their size.
Please add any additional notes about your bins
e.g. If you have two rubbish bins, the white sticker is no longer on your bins
What action would you like us to take?
Should be Empty:

Let us know if the bins you have don't match your rates invoice