What is the Data Exchange and how will my information be used? We are using an IT system called the ‘Data Exchange’ to store your information. This system is hosted by the Australian Government Department of Social Services (DSS). The information stored in the Data Exchange includes:
• Demographic information (e.g. your name, date of birth, gender)
• Information about the issues you face
• If our service has helped you and if you are satisfied with the service you received
The privacy of this information is protected by law, including the Commonwealth Privacy Act 1988.
DSS de-identifies your data. They remove information that identifies you or that could be used to re-identify you (e.g. your name). We need your consent to store your personal information in the Data Exchange. Your personal information is your first and last name, and street-level address (e.g. 1 Main Street).
• Your consent is voluntary. If you do not give consent, your personal information will not be stored in the Data Exchange.
• This will not affect the services you receive or your relationship with us or other services.
• If you do consent, you can change your mind at any time and we will remove your personal information from the Data Exchange.
• If you do not want to use your real name, you can use a false name.
• You can provide an estimated date of birth.
The consent you provide only applies to your personal information (e.g. your name and street-level address). If you do not provide consent, we can still store other information about you (e.g. gender, cultural background) in the Data Exchange. But it will be de-identified. This means we will not store any personally identifiable information, like your name. You will be anonymous. Only our service will know that this information is yours.
How will this information be used? Only we, CatholicCare Diocese of Broken Bay, can access information that identifies who you are (i.e. your name and street-level address). We use this information to manage your case. NSW Department of Communities and Justice (DCJ) & Department Health DCJ & Department of Health can only access de-identified data in the Data Exchange. They use this data to help improve how NSW government responds to client and community needs. Government Departments are interested in trends across the NSW state, not individual people.
• How you can access your personal information stored in the Data Exchange.
• How you can ask for this information to be changed.
• The circumstances in which DSS may disclose personal information to overseas recipients.
• How to complain about a breach of the Australian Privacy Principles by DSS, and how DSS will deal with your complaint.