Fees
The fees for your sessions will be covered by your DVA card. Services outside of your regular sessions will be billed according to the type of service required and the length of time needed to complete them.
Confirmation of your Appointment
You will receive a text message the morning before your scheduled appointment as a courtesy. This message asks that you confirm your attendance by responding to the text. We ask that you do us the courtesy of responding so that we can plan our day.
Late cancellations and no-shows impact us significantly. We understand that sometimes you may need to change your schedule and we kindly ask for more than 24 hours’ notice as a courtesy to our clinicians and wait-listed clients as DVA do not pay for late cancellations/no shows.
Our office is available during normal business hours on 1300 564 161 and our practice admin team are more than willing to help you organise your appointments. Voicemail can also be left after hours.
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