Ware Customer Survey
Hi, friend! The questions in this survey aim to cover all of the ways in which we can optimize the Ware experience for our online community. Some of the responses will be used in the short-term as we prepare for a bit of a glow-up (stay tuned!). Some of the responses will be noted for future decision-making. Thanks in advance for you time.
General
How did you first learn about Ware?
*
Friend or word-of-mouth
A digital ad somewhere on the web
Instagram or social media
AVL Today or another local news media
Read or heard an interview with the owner
Passed by the store
Searching for zero-waste or refill stores online
Other
How often do you shop with us online?
*
Never
Only once
2-3 times per year
4+ times per year
Would you like to shop at Ware more often?
*
Yes
No
What's holding you back? Select all that apply.
*
You have a local zero-waste shop you prefer to buy from
Price of products is more than I’m willing to pay
Shipping cost is too high
Other
What city & state do you live in?
*
To your knowledge, is there a brick & mortar zero-waste or refill store where you live?
*
Yes
No
Back
Next
Marketing
How do you find out about new products at Ware? Select all that apply.
*
The New & Restocked email
Instagram posts
Instagram stories
“New Arrivals” section of the online store
Other
What prompted your most recent purchase with us?
*
Ran out of a product and needed to restock
A product I was waiting on came back in stock
Email marketing (monthly New & Restocked, etc)
I visited in store while in Asheville and didn’t have enough room in my suitcase, so I waited to place an order online to be shipped to me
I saw a post on Instagram or other social media outlet which brought me to your site
Instagram, Facebook, or Pinterest ad
I just love y’all and realized I wanted to support the cause
Other
Are you subscribed to our mailing list?
*
Yes
No
I thought so, but I haven't seen anything come through.
What do you appreciate about our emails? Select all that apply.
*
The non-spammy nature of the emails
Our monthly New & Restocked email
Our sustainable tips you can apply to your lifestyle
Other
Is there anything you would like to see done differently? (Regarding emails, that is.)
Why not?
*
You send too many emails.
I’m worried my email will be spread to other companies.
I already get enough emails and don’t want anything additional coming through my inbox.
Other
Back
Next
Products
What values are most important to you in a product or brand? Select up to 3.
*
Fair wages and ethical working environments
Environmentally-responsible manufacturing
Durable
Handmade/small batch
Made locally
Aesthetically pleasing/design-forward
Vegan
Recycled or upcycled materials
Reusable swap
Package-free (or nearly)
Plastic-free
Are you willing to pay more (than conventional prices) for products that implement those values?
*
Yes
No
Of the categories we currently carry, which do you find the most relevant to your lifestyle and needs? Select up to 3.
*
To-go food and drink products
Food storage
Cleaning
Skincare & body care
Health & wellness
Hair care & grooming
Home décor
Accessories
Of the categories we currently carry, which do you think we could improve or expand upon? Select up to 3.
*
To-go food and drink products
Food storage
Cleaning
Skincare & body care
Health & wellness
Hair care & grooming
Home décor
Accessories
What categories would you like to see carried at Ware that are not currently represented? Select up to 3.
*
Pets
Children & babies
Cookware, bakeware, & cooking tools
Dinnerware & flatware
Small kitchen appliances
Pantry and foodstuffs (shelf stable, non-bulk)
Makeup
Office & stationery
Home organization & storage
Furniture
Tech & tech accessories
Other
Back
Next
Online Ordering
Do you find our website easy to navigate?
*
Yes
No
Other
What do you find difficult to navigate?
*
Are you able to find specific products with ease?
*
Yes
No
Other
Are you able to find specific information with ease?
*
Yes
No
Other
Do you use the informational resources available on the website (e.g. the blog)?
*
Yes
No
Other
Are you aware that we strictly use secondhand boxes and paper to ship online orders?
*
Yes
Nope, didn't know that!
Other
Do you appreciate the use of secondhand shipping materials?
*
Yes
No
Other
Does it affect your purchase decisions?
*
Yes
No
Other
Have you ever had a product arrive damaged in any way (broken, spilled, etc)?
*
Yes
No
Other
What happened - we'd love to avoid a repeat!
Have you been satisfied with the turnaround time between placing your order online to having a shipment notification come through?
*
Yes
No
Other
Have you been satisfied with the turnaround time between placing your order and receiving it?
*
Yes
No
Other
Do you feel we could improve upon our packaging or shipment of online orders?
*
Yes
No
How so?
Have you ever placed an order with gift wrapping?
*
Yes
No, I didn't know you offered gift wrapping!
No, I'm not willing to pay extra for gift wrapping
No, I'd rather not use the additional materials
Other
Do you know if the recipient was happy with the gift wrapping?
*
Yes, they were!
No, they weren't
Unsure
Are you familiar with our Return Policy?
*
Yes
No
Have you ever made a return with us?
*
Yes
No
Other
How did it go?
Would you be more likely to make purchases if the return policy was more lenient?
*
Yes
No
Other
Have you reached out to us (emailed, called, messaged on social media)?
*
Yes
No
Other
Were you happy with our response time?
*
Yes
No
Other
Were you happy with the customer experience overall?
*
Yes
No
We'd love to hear more about the experience - that's how we get better!
Back
Next
Services
Would you be interested in ordering refills online?
*
Yes
No
How would you like to see those products packaged? Select all that apply.
Reused and repurposed vessels - sanitized, of course (e.g. salsa jars)
Compostable bags (for dry products)
Curbside recyclable paper packaging (for dry products)
Vinyl pouches that can be returned for reuse (for liquid products)
Other
Which products would you like to have delivered? Select all that apply.
*
Shampoo
Conditioner
Hand + body wash
Castile Soap
Body lotion
Sunscreen
Deodorant
Steams
Hand sanitizer
Toothpaste tablets
Laundry powder
Stain spray (laundry)
Oxy boost (laundry)
Glass cleaner (pod)
Bathroom cleaner (pod)
All-purpose cleaner (pod)
All-purpose cleaner (liquid)
Liquid Dish soap
Dishwasher detergent (powder)
Dishwasher detergent (liquid)
Are there any products we don’t yet carry that you’d like to see become available?
Laundry detergent (liquid)
Hairspray
Hair gel
Floor cleaner
Glass cleaner (liquid)
Bathroom and tile cleaner (liquid/spray)
Toothpaste
Mouthwash
Toilet bowl cleaner
Produce Wash
Wood polish
Granite & stone cleaner
Stainless steel polish
Electronics screen cleaner
Baking soda
Washing soda
Rubbing alcohol
Cleaning vinegar
Epsom salt
Scented bath salts
Body scrub
Body oil
Face oil
Face wash
Face cream/moisturizer
Makeup remover
Facial toner
Beard oil
More scent options
More unscented options
Other
If your brain isn’t thoroughly picked over, and you’ve got any additional thoughts on Ware, we’d love to hear it. We can handle the truth.
Where can we send your discount code?
example@example.com
Submit Survey
Should be Empty: