Warranty Claim Submission Logo
  • Warranty Claim Form

    Fill out this form to claim your warranty.
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  • Customer Information

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  • Warranty Terms 1) INFĒRA is proud to offer a warranty on all of our devices. If your product has any manufacturing or workmanship defects, file a warranty claim for your registered device within the valid warranty period, and we will replace your damaged device with a brand new one. We want you to feel confident and secure that when you invest in INFĒRA products, you are buying the best and most effective product available in today’s market.2)In order to be eligible for the warranty program you must register your device within 7 days of receiving it.3)The warranty does not cover mistreatment or misuse of the product and will not cover instances, such as the logo rubbing off due to normal wear and tear. We reserve the right to refuse warranty replacement if such is the case.4.1)Per the INFĒRA Warranty, your replacement product is absolutely free. We provide a return label via email for you to mail the damaged device back to us. Your only out of pocket expense includes a processing, shipping & handling fee of $89.99 (For shipments within the U.S. only) for the brand new INFĒRA device to be mailed back to you.4.2)Shipping a replacement internationally costs $149.99, however shipping fees may vary depending on location. Potential customs/brokerage fees may be applied by your shipping carrier at their own discretion.5)You can extend your coverage by purchasing our INFĒRA CARE package which will cover your device against accidental damage such as water damage.

     

  • Customer Service Center

    www.INFERA-US.com

    Info@infera-us.com

    +1 844.538.4724

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