We advise you and your organisation to carefully assess each referred woman for our therapy to help mitigate any distress or disappointment. At HSTAR Scotland, we treat inquiries and counselling discussions as private and confidential. Any information provided will be kept confidential. Information will not be disclosed to anyone outside the charity unless expressly requested in writing. However, in rare cases, we reserve the right to breach confidentiality if there is a credible risk of harm.

We aim to provide free trauma-informed and trauma-responsive therapy to all eligible women in the Forth Valley. Please be aware that free counselling may not always be available due to the current funding situation of the charity. If there is no secured funding for residents of the Forth Valley area, we will suggest to your client the option of either partially funded sessions or being placed on a waiting list.

Unfortunately, we are unable to extend our free therapy support to beneficiaries residing outside the Forth Valley area. If your client resides outside the Forth Valley area, HSTAR Scotland can only offer partially funded therapy. Following the intake assessment and confirmation of eligibility, we can offer up to 18 therapy sessions at a reduced charity rate of £30 per hour. HSTAR will cover the remaining costs of services and management expenses. We acknowledge that this cost may still be significant for some individuals, and we encourage all referrers to check their own organisation funding resources to support referred ladies to trauma-informed therapies at HSTAR Scotland.

Below few facts about HSTAR Scotland, our referring process and our work.

A woman referred by your organization must be over 16years old, a resident of Scotland, and in a safe personal environment. The average waiting time from receiving a referral to the first therapy session maybe up to 6 weeks, with the Intake Assessment call scheduled within 4 weeks of the referral date.

Our clients may be matched with therapists in training who are undertaking their placement with HSTAR Scotland. All our students are thoroughly screened, insured, members of COSCA/BACP, and receive complete supervision.

We enforce a Late Cancellation policy of 24 hours; if a cancellation is made with less than 24 hours' notice, HSTAR will invoice the client £30. HSTAR Scotland provides short-term therapy (up to 18 sessions) and as per our guidelines, only 2 cancellations are permitted within the allotted therapy block.

Clients are required to schedule and actively participate in weekly sessions; we do not offer flexible or biweekly scheduling options.

For clients eligible for free therapy, we require are fundable deposit of £30. This deposit will be returned to the nominated bank account within 14 working days following the last session of our services. The refundable deposit scheme does not apply to partially funded therapy.

While we evaluate each case individually, it may be determined that HSTAR Scotland is not the suitable option for you presently. To prevent extended waiting periods and disappointment, kindly consider the following guidelines when referring a client: We may decline or postpone a referral if a woman: - Currently has a complex mental health diagnosis, severe substance abuse issue, or severe eating disorder. - Is not in a safe environment and exhibits risks of self-harm or suicidal tendencies. If you indicate that the client has obsessive thoughts or poses a risk of self-harm or suicide, it is mandatory to provide additional information to the charity detailing the level of risk and how it should be assessed.- Is already undergoing therapy elsewhere. - Is in the midst of an active mental health or neurodiverse diagnostic process.- Seeks counselling to support a legal case or is court -ordered for therapy, or resides with an individual who has perpetrated domestic or sexual abuse. - Uses your organisation's email address – this violates our privacy and confidentiality policies regarding external email communications with individuals.

Please provide required information. Thank you

Please answer all of the statements below that describe your client/patient concerns