Terms & Conditions The non-refundable retainer fee is good for ONLY 48 hours after itinerary has been sent. The non-refundable retainer fee includes: 2 itinerary and package searches to find the best quote that is within your budget; pre-trip travel tips and advisories; email/phone assistance during your travel; post-trip follow-up. It's not just about finding you a great deal but its about creating you a memorable travel experience that leaves you satisfied, but also eager to travel more. I take pride in my work and the happiness and satisfaction of my travelers is of the utmost importance to me.