Suspension Of Membership

Suspending Your Membership

1. Should your circumstances substantially change to the extent that you cannot continue to use LED Community Leisure Ltd facilities, for example poor health or redundancy, please contact a member of our memberships team, in confidence, to discuss your options.
2. Memberships will only be suspended on proven medical grounds (with supporting documentation) or at the discretion of the Membership Accounts Team. Suspensions must be for full calendar months for a minimum of 1 month and a maximum of 3 months. Only one suspension is permitted within any 12-month period. The monthly payment instruction must not be cancelled during your suspension, as payments will need to restart on your return to active membership.
3. If you want to suspend your membership you will need to let us know in writing via:

1. email
2. online form or
3. post

You must tell us the initial month for the suspension and the number of months you want it to last.

4. 1. The suspension will take effect from the first day of the month following the date we receive your request. You must make sure that the memberships team have received the membership suspension request. As the suspension will not take effect until we have received the form, we strongly advise that you get proof that we have received it. For example:

1. If you send us notice by email, we will send a delivery receipt.
2. If you use the online suspension form, we will send you an automated receipt.
3. If you complete a suspension request at your facility, ask for a copy.

5. We will confirm, in writing, that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within 14 days, you must immediately let us know.

6. If you participate in any activities whilst your membership is on suspend you will be subject to our pay as you go charges.

7. Throughout the time any membership is suspended, we reserve the right to charge you a nominal monthly fee for each month that the membership is suspended. This will not be applicable to Under 16 memberships.

8. Your membership will automatically restart at the end of the suspension. Please note we do not send reminders.

9. Suspending your membership is not the same as ending your membership.

We are unable to accept photographs of injuries as proof - please upload documents only

Please note – we will consider extenuating circumstances such as long term illness, redundancy, etc.  on a case by case basis. Please email memberships@ledleisure.co.uk and provide your supporting evidence.

If we collect your monthly subscription fee due to late notice, we will allocate the payment to your first month back after your suspension. LED will not refund payments due to insufficient notice.