After Sales Care

1
Can you tell us which product it is about?* This field is required.We are sorry to hear that your client is experiencing problems with an OFYR product. Please let us know which product(s) it is concerning.
OFYR Cooking unit
OFYR Cozinha
OFYR Furniture
OFYR Accessories
OFYR Trailer
2
Can you give us the VIN number of the OFYR trailer?This number can be found on the type-plate.
VIN number
3
Please fill in the construction year of the OFYR TrailerThis number can be found on the type-plate.
Construction year
4
What problem are you dealing with?* This field is required.How would you describe the issue?
Damage
Missing parts
Wrong delivery
Other
5
Damage* This field is required.What damage does the product have? If you need to take a closer look at the manual, you can find all the manuals here: https://www.brandfolder.com/ofyr
Transport damage
Rust or peeling of the coating
Damage due to wrong use
Warranty/production errors
6
Rust* This field is required.Where does the rust formation occur?
Rust on the cooking plate
Rust on the base
Rust on the cone
Rust on accessories
7
Missing parts* This field is required.
Parts are missing in the box of the OFYR product
A complete OFYR product is missing upon delivery
8
Wrong delivery* This field is required.The delivered product is different than you expected. What is the problem?
Colour
Model
Size
Quantity
Other
9
Maintenance issue - rust on the cooking plateRust on the cooking plate is easily prevented and fixed with the right maintenance. Refer your client to the following video: https://www.youtube.com/watch?v=Qz4li01T8uk
10
Maintenance issue - rust on the baseRust on the base is easily prevented and fixed with the right maintenance. Refer your client to one of the following videos: Corten base - https://www.youtube.com/watch?v=JQ44QLqrrUc Black base - https://www.youtube.com/watch?v=dbx3AEhZ1C4
11
Maintenance issue - rust on the coneRust on the cone is easily prevented and fixed with the right maintenance. Refer your client to the following video: https://www.youtube.com/watch?v=HDCRaZYsXog
12
We will take a closer look at this issue!

To help you with your problem, we ask you to do the following:

1: Take a clear photo of the problem.

2: Upload the receipt or proof of purchase.

3: Personal information
13
1: Upload a photo of the problem.* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 1.9GB
Door Bestanden Bladeren
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14
2: Upload your receipt or proof of purchase.* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 1.9GB
Door Bestanden Bladeren
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15
3: Upload the OFYR issue form.* This field is required.Fill out the OFYR issue form, then upload it down below.
Drag and drop files here
Select files to upload
Max. file size: 1.9GB
Door Bestanden Bladeren
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16
Unfortunately, this issue can not be resolved by OFYR.Please refer your client to the instructions in the OFYR manual. It is important to use the products for which they are intended. We are always looking to improve our products and services. Would you like to share a suggestion?
17
What is your name?* This field is required.
First name
Last name
18
What is the name of your company?* This field is required.
19
What is your email address?* This field is required.
example@example.com
20
What phone number can we contact you on?* This field is required.
Land Code
Phone number
21
What is your invoice or reference number?* This field is required.
22
Date of purchase* This field is required.
Date
Dag
Maand
Jaar
23
Concerned product(s)?* This field is required.
24
Description of issue* This field is required.
Huge
Large
Normal
Small
Ok
Ok
25
Who is your OFYR contact?* This field is required.
DE - Michael Koenig
DE - Kristian van Bergerem
DE - Michael Bodenloher
FR - Stéphane Houlbert
FR - Maxime Castiglioni
FR - Hans Fitters
FR - Roby Baussillon
BE - Mario Roberti
BE - Birger Vandevelde
BE - Laurent Cool
NL - Martijn van Strien
INT - Estelle Vetu
INT - Arno Hoefnagels
INT - Frank van Vliet
Other
26
E-mail
voorbeeld@voorbeeld.com
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