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Return Request Form
1
Name
*
This field is required.
First Name
Last Name
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2
Order Number
*
This field is required.
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3
Order Receive Date
*
This field is required.
-
Date you received your item
Month
Day
Year
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4
Reason for Return
*
This field is required.
Defective Item
Wrong Product Delivery
Damaged item
Not as advertised
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5
Please describe your issue
*
This field is required.
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6
Please upload the photo of your order as received.
*
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Max. file size
: 10.6MB
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7
Please upload the full uncut video of your unboxing.
*
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Video must clearly show the issue with your unit.
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Max. file size
: 49.7MB
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8
Product Name
*
This field is required.
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9
Product Code
*
This field is required.
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10
Are you returning and requesting for
*
This field is required.
Item Exchange
Item Refund
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11
Requested Item for Exchange
Product Code and Name
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12
Requested Amount for Refund
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13
Item to be returned
*
This field is required.
You must be able to answer yes to all statements below to be eligible for a return.
Yes
No
is unused and in the same condition that you received it?
Row 0, Column 0
Row 0, Column 1
is in original packaging with complete parts and/or accessories?
Row 1, Column 0
Row 1, Column 1
was received within 7 calendars day from date of this request form?
Row 2, Column 0
Row 2, Column 1
was received with undamaged packaging?
Row 3, Column 0
Row 3, Column 1
is unused and in the same condition that you received it?
is in original packaging with complete parts and/or accessories?
was received within 7 calendars day from date of this request form?
was received with undamaged packaging?
Yes
Row 0, Column 0
No
Row 0, Column 1
Yes
Row 1, Column 0
No
Row 1, Column 1
Yes
Row 2, Column 0
No
Row 2, Column 1
Yes
Row 3, Column 0
No
Row 3, Column 1
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14
Terms and Conditions
*
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For full details of the return policy, please refer to https://shop.raptor.com.ph/pages/returns-exchanges-and-refunds
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