• FVPSA TVMH/SA Quarterly Performance Progress Report

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    Pick a Date
  • 1. People Served 

  • A. Clients Served in Shelter 

    Instructions: Number of NEW domestic violence victims (clients) seen for the first time during this reporting period who received shelter services (including a shelter facility managed by the program, safe home or hotel). Clients should be counted once regardless of the number of times served during the fiscal year. For example, if a client spent 30 days in the shelter in November, exited the shelter and then came back to the shelter in March, then she would only be counted one time. Clients who received shelter should only be counted in this element and not counted in Clients Served with Non-Shelter Services even though they may have received non-shelter services also. Clients who were referred to another domestic violence shelter program should not be counted here. The count will be within program only and should not be unduplicated across programs statewide. 

  • B. Clients Served with Non-Shelter Services

    Instructions: Number of NEW domestic violence victims (clients) seen for the first time during this reporting period who received only non-shelter services. Include only clients that received supportive services only and no shelter by your program. Calls to a crisis line or hotline should not be counted here and should be counted in Section C instead. Count should be within program only and not unduplicated across programs statewide. 

  • 2. DEMOGRAPHICS

     

  • A. Race/Ethnicity  

    Report the race and/or ethnicity of the new clients served, including children and youth. Clients may self-identify in more than one category, e.g., White and Hispanic. 

    The total for race/ethnicity demographics must equal total reported in Question 1 (Clients Served in Shelter & Clients Served with Non-Shelter Services). 

  • B. Age

    Report the ages fo the clients served, including children and youth. 

    The total for age demographics must equal total reported for Question 1 (Clients served in Shelter & Clients Served with Non-Shelter Services). 

  • C. Other Demographics

  • 3. SHELTER SERVICES AND CRISIS CALLS

  • 4. Services to Victims 

    Report the number of individuals who received each service.  Count each individual only once for each type of service that the individual received.

    Individual/Group Counseling: Individual or group counseling or support provided by a volunteer, staff or advocate. 

    Crisis Intervention: Process by which a person identifies, assesses, and intervenes with an individual in crisis so as to restore balance and reduce the effects of the crisis in his/her life. In this category, report crisis intervention that occurs in person and/or over the telephone with an established client. This does not include hotline calls where the caller isn't a client receiving services.

    Victim Advocacy Services: Actions designed to help the victim/survivor obtain needed resources or services including employment, housing, shelter services, health care, victim's compensation, etc. 

    Criminal/Civil Legal Advocacy: Assisting a client with civil legal issues, including preparing paperwork for protection orders; accompanying a client to a protection order hearing, or other civil legal proceedings; and all other advocacy within the civil justice system. This also includes accompanying a client to an administrative hearing, such as unemployment, Social Security, TANF, or food stamp hearing. Assisting a client with criminal legal issues including notifying the client of case status, hearing dates, plea agreements, and sentencing terms; preparing paperwork such as victim impact statements; accompanying a client to a criminal court proceeding or law enforcement interview; and all other advocacy within the criminal justice system. 

    Medical Accompaniment: Accompanying a domestic violence victim to, or meeting a victim at, a hospital, clinic, or medical office. 

    Transportation Services: Provision of transportation, either directly through bus passes, taxi fares, or other means of transportation. 

  • 5. Community Education 

  • 6. Service Outcome Data 

    Domestic violence programs should be collecting outcome information from their clients served. A manual and instructions from the Documenting OUR Work Project are available online at the Outcomes webpage from the National Resource Center on Domestic Violence at http://nrcdv.org/FVPSAOutcomes.

    There are two mandated questions that must be asked of clients.

    Because of the services I received, I feel: 

    • I know more about community resources (yes or no)
    • I know more ways to plan for my safety (yes or no) 

    Outcome information may be collected for each service-shelter, support services and advocacy, counseling and support group. However, at a minimum, FVPSA requests outcome information on shelter services from programs that provide shelter services. 

    FOr each service, count the number of surveys completed and the number of yes responses to each question. It is expected that the total number of surveys completed would be the same for each, but there may be instances when it differs, e.g., a client doesn't answer one of the questions. 

    • I know more about community resources (Resource Outcome).
    • I know more ways to plan for my safety (Safety Outcome). 
  • Question 1: I know more about community resources

    A. Number of Surveys completed for:

     

  • B. Number of Yes Responses to Resource Outcome for:

  • Question 2: I know more ways to plan for safety 

    A. Number of Surveys completed for:

  • B. Number of Yes Responses to Safety Outcome

  • 8. NARRATIVE RESPONSES

    The Narrative questions only need to be answered annually on the July-September quarterly report period.

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  • DO NOT FORGET to send Jessica your program-specific additional data collection via email by the 15th. 

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