MEMBER SERVICE ADVISOR
JOB DESCRIPTION
ABOUT GOLD'S GYM
At Gold's Gym, we are committed to helping people achieve their potential through fitness. Since 1965, we've been building a legacy of strength, with a mission to help our members transform their lives through fitness. We're more than just a gym – we're a community dedicated to changing lives through our expert coaches, innovative programs, and state-of-the-art facilities. We're looking for passionate individuals who share our vision and want to be part of a team that inspires and motivates others.
OUR MISSION
“To provide the region’s most spacious, clean, and energizing health & fitness facilities equipped with top-tier equipment, dynamic classes, programs and expert coaching.”
JOB SUMMARY
Gold’s Gym Newburgh and Middletown are seeking a highly motivated, self-driven Member Service Advisor to join our membership sales team. This full-time role focuses on building relationships, generating and following up on leads, setting appointments, and presenting the benefits of Gold’s Gym to prospective members. It offers a first-year earning potential of $50,000–$55,000 with ongoing growth opportunities through monthly and annual increases.
KEY RESPONSIBILITIES
- Actively generate and follow up on leads through networking, referrals, community events, and marketing initiatives.
- Conduct prospect tours, build rapport, and confidently present membership options tailored to each individual’s needs.
- Consistently achieve or exceed monthly membership sales goals.
- Maintain accurate records of all prospect interactions, appointments, and sales activities.
- Provide a welcoming and enthusiastic first impression to all prospective members.
- Build and maintain strong relationships with members and guests to enhance retention and satisfaction.
- Maintain up-to-date knowledge of all Gold’s Gym programs, services, and promotions.
- Communicate effectively in a teaching, coaching style, adapting to the needs and concerns of prospective members.
- Work collaboratively with team members and management to support the overall success of the gym.
- Follow established policies, procedures, and systems closely to ensure smooth operations.
- Participate in ongoing training sessions to improve skills and product knowledge.
QUALIFICATIONS
Required Knowledge, Skills, and Abilities (KSAs):
- Excellent interpersonal, communication, and relationship-building skills.
- Highly motivated, goal-oriented, and self-driven.
- Ability to communicate persuasively, enthusiastically, and professionally.
- Strong organizational skills with attention to detail.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.
- Team-oriented approach with the ability to contribute to a supportive sales culture.
- Passion for fitness, health, and wellness.
EDUCATION AND EXPERIENCE
- High school diploma or GED required; college degree preferred.
- Prior sales experience strongly preferred, especially in fitness, hospitality, or service industries.
- CPR/AED certification (required upon hire).
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Ability to stand and walk throughout the facility for extended periods.
- Frequent reaching, bending, and lifting up to 20 pounds.
- Work in a gym environment with varying noise levels.
- Schedule includes a combination of weekday morning and evening shifts, plus one weekend shift.
- Full-time (40 hours per week) position; flexibility required.
WHAT WE OFFER
- First-year projected earnings of $50,000–$55,000, with salary, commission, and bonuses.
- Complimentary Gold’s Gym Membership.
- Health benefits and paid vacation.
- Professional development opportunities through ongoing training and mentorship.
- Team-oriented and supportive work environment.
- Career advancement opportunities within the Gold’s Gym network.
- Being part of a community dedicated to transforming lives through fitness.
GOLD'S GYM IS AN EQUAL OPPORTUNITY EMPLOYER
Gold's Gym provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All of your information will be kept confidential according to EEO guidelines. You must have a legal right to work in the United States to be considered for employment.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.