New Patient Information Sheet

Pet Information

By signing above I hereby authorize the veterinarian to examine, prescribe medication to or for, or treat, the above described pet. I assume responsibility for all charges incurred in the care of this animal. I also understand that payment is due at the time of service.

Client Code of Conduct

At Wisdom Animal Hospital, we are honored to be your trusted partner in your pet’s lifelong health journey. To ensure a positive experience for all pets, owners, and staff, we ask all clients to uphold the following standards:

We Promise to:

• Treat you and your pet with compassion, respect, and personalized care.
• Provide clear communication, trustworthy recommendations, and transparent pricing.
• Empower you with information and support to make the best decisions for your pet’s health.
• Foster a welcoming, inclusive, and respectful environment.
• Continuously strive for excellence in veterinary medicine and client service.
   

We Ask You to:

• Treat our team members, other clients, and patients with courtesy and respect.
• Communicate openly and ask questions if you need clarification.
• Follow agreed-upon treatment plans and provide accurate information about your pet’s health.
• Arrive on time for appointments or notify us promptly if you need to cancel or reschedule.
• Meet financial obligations at the time services are provided.
• Extend patience and understanding if emergencies or unforeseen delays arise.
• Bring any concerns to our attention so we can work together to address them.
   

Appointment and Attendance Policies:

• Late Arrivals: Clients arriving 10 (or more) minutes late may need to reschedule to avoid disrupting care for others.
• Cancellations: Please provide at least 24 hours’ notice if you need to cancel or reschedule. You can call or text us at (504) 571-5128 anytime to notify us. Any notification that is less than 24 hours in advance is considered a late cancellation and you may be required to pay a non-refundable booking fee in order to schedule another appointment.
• No-Shows: A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. You will be required to pay a non-refundable booking fee equal to the exam fee ($60.50) in order to schedule another appointment. This will apply as a credit at checkout if the appointment is kept. Rescheduled but missed/no-show or late-cancelled appointments will forfeit the booking fee.
• New Patient Appointments: A non-refundable booking fee equal to the exam fee ($60.50) is required to schedule. It will apply as a credit at checkout if the appointment is kept. Missed or late-cancelled new patient appointments will forfeit the booking fee.