The product itself did not meet the customer's expectations. Product did not fulfill its specified requirements.
Customer received wrong product, possibly due to product being placed in the wrong box. Product or component missing from package. Quantity of products received was less than quantity of products ordered.
Package arrived late, possibly due to internal or transit delays. Package was lost in transit. Package delivered to the wrong delivery address. Package arrived damaged.
Customer is disputing invoice amount. Duplicate order or charge. Invoice amount does not match quoted or negotiated amount. Invoice Correction unrelated to pricing.
Explain below why the customer is disputing the invoice and what their expectations are.