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Queen Theory Design Form Agreement

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    Your order will not be started until this and any remaining forms are filled out. This Design Policy Agreement ("Agreement") is entered into by and between Queen Theory, LLC, hereinafter known as the "Designing Party", and the undersigned receiving party (the "Receiving Party"), and collectively both parties are known as "Parties". NOW, THEREFORE, in consideration of the mutual promises and covenants included in this agreement, both parties agree as follows: Definition: This policy ensures that ALL parties understand and agree (as you already have at the time of order confirmation). This must be signed by everyone for every order. Please read and initial your legal name on each policy. Your order will not be completed until you have done so.
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    Please Select
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    • Yes, I am ready and willing to begin this project.
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    I understand that I have purchased * from * .

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    Queen Theory, LLC does NOT work on weekends. We will not email anyone back on the weekend unless your project has launched on the previous Friday. Any work on weekends will be charged a $50/hour fee and must be paid upfront. For instance, if you request us to work from 8 am-10 am you owe $100. If you have us work from 8 am -10 am and you are not ready until 9am, you will still be charged for the full hours that we reserve for you.1.  Delivery Timeline #1:  All orders will be submitted on our timeline as described in the product description. We will not rush your order if you have not paid for a rush fee. 2.  Delivery Timeline #2:  All orders are on a 60 day timeline period. After 60 days, our system will AUTOMATICALLY fulfill your order. We will not open it back up for any circumstance. You will not receive a refund if you do not complete your order in it's timeframe. If your project is not completed after those days, you will pay a continuance fee starting at $150 then $150 per mont after the initial fee.
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    Queen Theory, LLC does NOT work on weekends. We will not email anyone back on the weekend unless your project has launched on the previous Friday. Any work on weekends will be charged a $50/hour fee and must be paid upfront. For instance, if you request us to work from 8 am-10 am you owe $100. If you have us work from 8 am -10 am and you are not ready until 9am, you will still be charged for the full hours that we reserve for you.1.  Delivery Timeline #1:  All orders will be submitted on our timeline as described in the product description. We will not rush your order if you have not paid for a rush fee. 2.  Delivery Timeline #2:  All orders are on a 60 day timeline period. After 60 days, our system will AUTOMATICALLY fulfill your order. We will not open it back up for any circumstance. You will not receive a refund if you do not complete your order in it's timeframe. If your project is not completed after those days, you will pay a continuance fee starting at $150 then $150 per mont after the initial fee.
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    All costs are final. If you choose to have an invoice/ custom quote, you will only have a set time of 72 hours to fulfill the payment. After those 3 days, you will need to pay full price through the site if there is a price change. We will send no more than two invoices if the first two have gone unpaid. There are no refunds on any work that is complete.
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    If you have paid for your project in full, all files will be shared with you in final format as they are proofed and finalized. If you have paid a deposit, your site will not be transferred to you until payment is satisfied in full. Payment is required in full at time of completion within 72 hours.
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    If you have paid for your service and dispute your payment with your bank for any reason at any time after services are provided, you agree that you have committed fraud and agree that you will pay the following fees associated with court costs in addition to return of moneys paid:• Attorney Fees• Court Fees• $1000 chargeback fee. For instance, if you charge $368 and court + attorney fees were $700, you must pay back in total $2,368 in full. I, client, agrees to pay all costs associated with disputing payments or submitting a chargeback.
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    If you would like the SVG, AI, or PSD file, you will have to pay for that when purchasing. We will not send these files for free. If you decide that you would like them while we are working on your file, please email us within 60 days. We erase all files and editable files after 65 days (one business week after the completion timeline).
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