Single-Step Return Request Form (nonFS and >1 year customers)

Return Request Form

Please complete this single-page Return Request form. A member of our team will respond via email to approve your return. Return shipping information will be provided at time of approval. Please fill the form out just once even if you have multiple lights to return.
Where was your Fenix product purchased?*

Fenix-Store.comOther
How long ago was the product purchased?*
Please navigate to the Fenix-Store returns portal to submit your return.

Before proceeding please verify that you purchased from Fenix-Store.com and not another retailer. The returns portal will only accept order numbers from Fenix-Store.com

Your order number can be found on your account page.
Today's Date*

MonthDay Year
MM/DD/YYYY
Name*

First Name Last Name
Fenix-Store Order Number(s)*
Found on your Account page
Email*
example@example.com
Phone Number*
123-456-7890
Your Shipping Address*

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code
Product Model(s)*
Serial Number(s)*
Describe the problem that you are seeing in as much detail as necessary.*
Would you like to receive store credit or exchange your product for a new unit of the same type?*
Have you tried all steps recommended on our troubleshooting page?*

Yes, I have tried the suggested troubleshootingNo, please provide a link to the troubleshooting page
Please navigate to our FAQs page and input your flashlight model in the search bar to find the appropriate troubleshooting page.
Service options for flashlights purchased from retailers other than Fenix-Store and out of warranty products.

Fenix-Store is happy to service your warranty claim even if your light is purchased from a different retailer. You may choose Option 1 or 2 if your light is under warranty. If your light is not under warranty, please select Option 3. To view the Fenix warranty please click here.

1) Fenix-Store will keep your light and provide store credit for its value. Store credit value is equivelent to the base value of the flashlight minus deductions based on condition. If you select this option a return label will be provided for you. You will also receive 1000 Lumen Bucks Reward Points (redeemable for $10 or 10% off a future order)
- Base value is equal to the current price of the product on Fenix-Store.com, or the price listed on the provided receipt (from a reputable seller).
- We try not to deduct credit whenever possible. Deductions to credit will only be made for lights with moderately heavy wear. The maximum deduction is 25% and will only be applied in cases of heavy wear.
- If you do not already have a Fenix-Store customer account, one will be created for you based on the information you have filled in above.
2) Fenix-Store's licensed repair center can fix your light for you at no cost. Please be aware that the turnaround time for repairs depends on a number of different factors including repair center workload and parts availability. An average repair takes about two weeks to complete. No return labels are provided for repair orders but we will cover shipping back to you.

3) If your light is outside the full-coverage warranty period it may still be able to be repaired but there will be a fee for any parts that are replaced. No return label will be provided but there will be no charge for repair labor and we will cover the cost of shipping back to you.
Which service option do you prefer?*
Which repair option do you prefer?*
PLEASE USE A SHIPPING METHOD THAT OFFERS A TRACKING NUMBER. SAVE YOUR TRACKING NUMBER UNTIL YOU RECEIVE YOUR LIGHT BACK FROM THE REPAIR CENTER*

I understand
Be sure to return all batteries and accessories that were initially included with your flashlight. Items missing from your return may incur a restocking fee of up to 20% reduced from your store credit balance.*

I understand
Please note: If your return package does not contain any batteries and accessories that were included with your light when you received it, those items may be withheld from your new product.*

I understand
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