Please navigate to the Fenix-Store returns portal to submit your return.
Your order number can be found on your account page.
Please navigate to our FAQs page and input your flashlight model in the search bar to find the appropriate troubleshooting page.
Service options for flashlights purchased from retailers other than Fenix-Store.
Fenix-Store is happy to service your warranty claim even if your light is purchased from a different retailer. You may choose Option 1 or 2 if your light is under warranty. If your light is not under warranty, please select Option 3. To view the Fenix warranty please click here.
1) Fenix-Store will keep your light and provide store credit for its value. Store credit value is equivelent to the base value of the flashlight minus deductions based on condition. If you select this option a return label will be provided for you. You will also receive 1000 Lumen Bucks Reward Points (redeemable for $10 or 10% off a future order)
2) Fenix-Store's licensed repair center can fix your light for you at no cost. Please be aware that the turnaround time for repairs depends on a number of different factors including repair center workload and parts availability. An average repair takes about two weeks to complete. No return labels are provided for repair orders but we will cover shipping back to you.
3) If your light is outside the full-coverage warranty period it may still be able to be repaired but there will be a fee for any parts that are replaced. No return label will be provided but there will be no charge for repair labor and we will cover the cost of shipping back to you.