BOLD Diaries - Starter guide

In this user guide, BOLD Power Bank is referred to as BOLD.

HANDLING BOLD: Do not drop, disassemble, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign objects into BOLD.

AVOID WATER AND WET LOCATIONS: Do not use BOLD in the rain, near washbasins, or other wet areas. Take care not to spill any food or liquid on BOLD. If BOLD gets wet, unplug all cables, turn off the power bank (press the power button for 3 seconds) before cleaning, and allow it to try thoroughly before turning it on again. Do not attempt to dry BOLD with an external heat source, such as a microwave oven or hair dryer. A BOLD that is damaged as a result of exposure to liquids is not covered under warranty.

REPAIRING OR MODIFYING: Never attempt to repair or modify BOLD by yourself. Disassembling BOLD, including the removal of external screws, may cause damage that is not covered under the warranty. Do not use it if BOLD has been submerged in water, punctured, or subjected to a severe fall.

USING PORTS: Never force a connector plug into a port. Check for obstructions on the port. If the connector plug and port do not join with reasonable ease, they probably do not match. Make sure that the connector plug matches the port and that you have positioned the connector plug correctly in relation to the port.

FIRST TIME USE: We recommend you charge BOLD fully before using it for the first time. The capacity should be fully optimized after 2 –3 times of full charging and discharge of BOLD.

CHARGING: If you are unsure of the specifications, quality, or features of the charging solutions you have, check to avoid damages to your brand new BOLD.

For fast charging and best performance, use a 100W USB C Electronically marked cable and certified 100W Charger. If you have UZE or Apple chargers and cables, proceed to charge. All UZE cables are made in a Mfi Apple-certified facility. All chargers are certified.

For best performance, charge BOLD using C1 Port. C2 Port works as well but can be slightly slower.
Tip: Verify that the cable and charger work before connecting to your BOLD. BOLD is a high-capacity power bank, and only Electronically marked cables and certified chargers are advised for use.
Tip: Some USB C cables are one-directional. If you are not using a UZE cable, and the cable you have is not charging BOLD, try switching it (the connector plug connected to the wall charger, connect to BOLD, and the connector plug you had inserted in BOLD, connect to the charger.
Tip: Fully charge your BOLD at least once every three months to avoid shortening its lifespan.
Tip: Disconnect BOLD once it is fully charged.

HUB: BOLD can be used as a charging hub. Charge BOLD while charging other devices connected to BOLD.

POWER CONTROL SWITCH ON: Lightly press the power button one time. This will turn on the OLED Screen indicators showing you how full BOLD is and the Watt output of the ports.

POWER CONTROL SWITCH OFF: Press the power button for 3 seconds. You should notice the OLED screen is off.

PHONE WIRELESS CHARGER: The wireless charger is Qi Certified and Magsafe Compatible. It can wirelessly charge all Qi-compatible devices and magnetically hold iPhones 12, and 13, iPhones using a MagSafe case, and Android phones with magnetic cases or capabilities. For best lock, it is recommended to use Apple MagSafe cases. When wireless charging is used, a wireless indicator shows on the top right of the OLED screen. Wireless charging drains the battery faster than standard wired (cable) charging as some energy is dissipated and lost in the form of heat.

WATCH WIRELESS CHARGER: Only charge the smartwatch brand that is compatible with your BOLD model (Apple or Samsung only). Damage can occur if the wrong smartwatch brand is used and it is not covered under warranty. When wireless charging is used, a wireless indicator shows on the top right of the OLED screen. Wireless charging drains the battery faster than standard wired (cable) charging as some energy is dissipated and lost in the form of heat.

REBOOTING

OPTION 1: Press the on/off button for 3 seconds until the screen is fully turned off. Once the screen is off, insert a connector plug to port C1. The screen will turn on again, and a new charging cycle will begin. Leave charging for at least 5 minutes. If the issue is not fixed proceed to Option 2. Check the specifications for CHARGING listed above to avoid damages to your BOLD.

OPTION 2: With the screen on, insert a connector plug to port C1, then press the on/off button for 3 seconds, the screen will remain on during the entire process. Leave charging for at least 5 minutes. If the issue is not fixed proceed to Option 3. Check the specifications for CHARGING listed above to avoid damages to your BOLD.

OPTION 3: Charge and discharge your BOLD 2-3 times. After 2-3 charging cycles, the capacity should be fully optimized, and the OLED screen should show the right battery percentage. If the issue is not fixed fill out the questions below. Videos are mandatory for the team to understand and help with your issue.

Tip: Always verify that the chargers and cables you are using work. Switch to port C2 if the battery percentage is not increasing while charging via C1.

BOLD is a high-capacity power bank, it will take longer for BOLD to charge and/or reboot if you use low-capacity charging solutions.

* Are you familiar with standard battery calibration practices?

YesNoI have a faint idea of how it works due to using Apple productsI'm a master; recalibrating the battery is simple: just let it run from 100% capacity straight down to almost dead, and then charge it back to full. As you use the battery and multiple cycles are completed, the power meter will see how long the battery lasts. Once you've gone through these complete charge cycles, the battery will know how much juice it has and report more accurate readings. Easy-peasy

* Have you had any problems with your products? If so, specify what the problem is and the gadgets you are using or trying to charge. Be specific.

* If you've had problems, or fear your BOLD is defective, upload videos clearly showing the issue - including the charger and cable you are using. Mandatory EXAMPLE VIDEO: https://tinyurl.com/BOLDClaimVid

If you are unable to upload above, paste a link to a Google Drive / Dropbox where a video can be accessed. Mandatory - Make sure to set the link you share to public view, as otherwise it will take longer for your case to be reviewed.

* Would you like to be contacted?

YesNoNo need, I just wanted to share my feedback

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