Business Services Application

We will confirm the identity of callers by asking them to provide the answer to an authentication question listed below. Certain call information will not be shared over the telephone regardless of authentication. Instead, you can: 1) have the information mailed to you; 2) have us call you back at the number on your account; or 3) pick up the information at our office. Authorized contacts can discuss account information and make changes to your account. Authorized contacts will not be responsible for payment of your account. 

By ordering and accepting Service, you agree to adhere to our Terms and Conditions and Internet Acceptable Use Policy, including any modifications as we may communicate to you from time to time. You can find the Terms and Conditions on our website. We will also send you a copy of our Terms and Conditions if you send your written request to our business address as shown on your monthly bill. Prices in this application do not include taxes or USF charges.

All voice service installations include a battery backup free of charge. This backup makes it possible for your corded, landline phones to work in the event of a power outage. In emergency situations, this will allow you to call 911 from your corded, landline phone. The battery backup is expected to last up to eight hours in the event of an outage depending on the battery age, usage and the environment. The batteries are rechargeable, but should be replaced every five to ten years. Extended backup batteries, which last up to 24 hours, are available for purchase. If you are interested in purchasing an extended battery, please contact our office.

SCOPE OF SERVICE: Service is the Company's furnishing of video programming service. From time to time the Company may change or delete its services, and may change its service and other charges. The Company will give you reasonable prior notice of increases or other changes in its charges in conformity with applicable law. You understand and agree that, without liability to the Company, the content, programs, and/or formats of the services may be discontinued, modified, or changed by the owners of such services at any time without prior notice to you. The Company cannot control the lawful "blacking out" of certain special events or programs, and the Company has no responsibility for such matters.

2. SERVICE TERM: This Agreement is a month-to-month service agreement. You will receive and pay for Service on a month- to-month basis until Service is terminated by you or canceled by the Company. Notwithstanding the foregoing, the Company may immediately terminate this Agreement if you fail to make timely payment or otherwise fail to comply with the terms and

3. LEASE, RENTAL, or PURCHASE: Set-top boxes (STB) are needed to view video programming from Panora Fiber. Panora Fiber will lease to you at no charge one (1) set-top box with one (1) infrared (IR) remote control with each paid service. Additional set-top boxes with IR remote controls can be rented for a monthly fee as follows: Standard set-top box $5.95, Mini set-top box $5.95, DVR set-top box $9.95. You understand and agree that all equipment whether leased or rented remains the property of Panora Fiber. Rather than entering into a rental agreement, customers may opt to purchase set-top box equipment for a fee as follows: Standard set-top box $285, Mini set-top box $285, DVR set-top box $545. Pricing for additional IR remote controls is $15.

4. RESPONSIBILITY for DAMAGE: If any equipment leased or rented to you by Panora Fiber is stolen, lost, or becomes damaged (except for normal wear and tear), then you will be responsible for the full cost of replacement. Costs are as follows: Standard set-top box $285, Mini set-top box $285, DVR set-top box $545. Customers may choose to have the equipment covered by a homeowner's policy or renter's insurance. Customers also may choose FiberTV Protection, which covers the replacement cost for damaged Fiber TV equipment, including set top boxes, IR remote controls and in-home video transport devices (i.e., HPNA The plan also covers the labor and trip costs to repair or replace communications wiring in homes wired by Panora Fiber.

5. CANCELLATION or TERMINATION of SERVICE: If you cancel service or if Panora Fiber terminates your service, then you agree to return the equipment to Panora Fiber during regular Business hours, Monday through Friday (except holidays) within seven (7) days of cancellation or termination. The equipment shall be returned in the same condition that you received it, except for

6. CUSTOMER EQUIPMENT: The Company assumes no responsibility for the operation, maintenance, or repair of any equipment owned by you, including but not limited to televisions, DVD players, Blu-ray players, audio receivers or other devices. The Company shall assume no liability for damage to equipment due to circumstances beyond its control, including, without limitation, acts of God, natural disaster, fire, civil disturbance, strike, or weather.

READ CAREFULLY: BY SIGNING BELOW, YOU ACKNOWLEDGE THAT YOU HAVE CAREFULLY REVIEWED AND ARE FULLY FAMILIAR WITH THIS AGREEMENT, AND YOU AGREE TO COMPLY WITH ALL OF THE TERMS, CONDITIONS AND PROVISIONS CONTAINED HEREIN.

I understand that the service covers the replacement cost for damaged Fiber TV equipment, including set-top boxes, IR remote controls, in-home video transport devices (i.e., HPNA The plan also covers the labor and trip costs to repair or replace Fiber TV communications wiring in homes.

I understand that by selecting 'No' I am responsible for the full replacement costs of any leased or rented equipment provided to by Panora Fiber that is stolen, lost, or becomes damaged - except for normal wear and tear and that there could be labor and trip charges as well.