Appointment / Cancellation Policies:
ARRIVAL: Please aim to arrive 5 minutes before your scheduled appointment time. For hair appointments, please have no longer than 2-day unwashed hair. If your hair is generally more oily than dry, please shampoo prior to your color/lightening/keratin service to ensure the treatment will be able to penetrate evenly throughout the hair. For lash and/or brow appointments, please arrive with clean/makeup free eyes, lashes and brows. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT: A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY: If you or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cut short or rescheduled for when you are healthy once again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policy is in effect.
CANCELLATION + NO-SHOW: As a courtesy, appointment reminders are sent out 72 and 24 hours prior to your appointment either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no-show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best hair, lash and brow experience Brentwood, TN & Franklin, TN has to offer!
AFTER-HOURS APPOINTMENTS: Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash or hair appointment that is outside of our normal business hours. After-hours appointments may be available on a case-by-case basis for an additional $50 fee. Please contact us directly to schedule an after-hours appointment.
REFUND POLICY: You are paying for the stylist’s time, products and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 24-48 hours of your appointment to discuss your concerns and if a change can be done to address your concerns, it will be done so with a complimentary 20-30 minute express touch-up if it is at the fault of the application or product. Any concerns addressed after 24-48 hours of your last appointment or if you failed to follow the proper aftercare instructions, you will be charged at the full price for the service.
CHILDREN'S POLICY:
I love your little ones! However, the salon is not always a safe place for children. If your child is not receiving a service, I respectfully ask that you make arrangements for child care (12 & under). After all, I want this to be a relaxing service for you too. This is a safety issue. I have hot tools, sharp tools, wax, chemicals and breakable things in my studio and I do not want anyone to get hurt.
Payments of Services:
All payments of services must be paid at time of appointment.
I accept Venmo or Cash.
If you forget your wallet and I have to send you an invoice to pay for your hair services, there will be a $15 service charge for this payment option. All invoices must be paid within a timely manner. Any invoice that is paid after 12 hours of original appointment time will result in a $50 late fee for each day that is not paid. Any services that are not paid by invoice within 24 hours will be considered theft of services and legal action will be taken. Client will be held responsible for all court fees and any other fees that go along with getting paid for the services rendered.