To help us provide the best care to all our patients, we ask that you please respect our appointment and cancellation policies. When an appointment is scheduled, that time is reserved exclusively for you.
Appointment Confirmation Policy
Patients will receive a confirmation request (via phone call, text, or email) prior to their scheduled appointment. If a confirmation is not received by 5pm the day prior to appointment, the appointment will be cancelled and considered a missed appointment. It is the patient’s responsibility to ensure their appointment is confirmed.
Cancellation Policy
We require at least 48-hour notice if you need to cancel or reschedule an appointment. This allows us to offer that time to another patient in need of care.
Missed Appointment / No-Show Policy
A "no-show" is when a patient misses an appointment without calling to cancel. After 1 missed appointments without proper notice, we may require a non-refundable deposit to schedule future appointments or may discontinue services at our discretion.
Late Arrival Policy
If you arrive more than 15 minutes late for your scheduled appointment, we may not be able to accommodate you. It will be considered a missed appointment and may be subject to the same fees.
Fees
Missed/Late Appointment Fee: $50
Late Cancellation Fee: $50 if cancelled with less than 48-hour notice
Fees are not covered by insurance and will be billed directly to the patient.
Acknowledgment & Agreement
I have read and understand the Cancellation, No-Show, and Late Arrival policies of Harmony Dental. I agree to abide by these terms and understand that I may be charged a fee for failing to give proper notice or for missing my appointment.