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Customer Service Job Posting Setup
Please answer the profile questions so we can better understand what you are offering and who you are looking for.
34
Questions
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1
Unique ID
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I am DOne
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2
Company Name
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Enter the name of the Business. Click More > when done.
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3
Position or Job Description Name
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This field is required.
What position are you looking for? Click More > when done.
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4
Upload Your Job Description
Add the Job Description for
{positionOr}
. You can add it later if you need to.
Drag and drop files here
Select files to upload
Browse Files
Has to be in PDF Format.
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5
Where should they have you used their Customer Service Skills?
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Choose all that apply, then click More >
Government or Military
Health Care
Non Profit
Retail Stores
Hospitality
Tech Support
Software Support
Product Support
Other
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6
What roles should they have done as an Customer Service person?
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Call Centre
Chat Rooms
Customer Advocate
In Person or Counter Support
Manager
Phone Support
Show room
Supervisor
Support Engineer
Team Lead
Tier 1
Tier 2
Tier 3
Tier 4
Other
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7
How many years total do they need working in Customer Service?
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After you Pick One it will move to the next question.
Less than 1 Year as an CS Person
Less than 2 Years as an CS Person
Less than 3 Years as an CS Person
Less than 4 Years as an CS Person
Less than 5 Years as an CS Person
Over 5 Years as an CS Person
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8
What was the longest full time Customer Service Job they should have had for one company?
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After you Pick One it will move to the next question.
Less than 1 Year
Less than 2 Years
Less than 3 Years
Less than 4 Years
Less than 5 Years
Over 5 Years
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9
What Education should they have achieved or started?
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Bachelors Degree
Business Undergraduate
College
Commerce
Diploma
Customer Service Management
Masters
Other
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10
Other Certificates or Designations.
Add all that apply, then click More >
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11
How would you want them to answer about working?
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After you Pick One it will move to the next question.
I work full time
I work part time
I am not working
I'm an Owner Operator
I'm a Private Contractor
Other
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12
Which Industry's should they have experience in?
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B2B
B2C
eCommerce
Finance, Insurance & Banking
Food Service
Manufacturing
Retail
Software
Telecom
Transportation & Logistics
Travel or Hospitality
Other
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13
What type of position's are you offering?
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Full Time Position
Part Time Position
Seasonal Position
Private Contractor Position
On Call
GIG Work
Other
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14
What type of shifts do you have?
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Days
Afternoons
Weekends
On Call
4 Day Week
5 Day Week
As needed by the Job
8 to 10 Hour Shifts
10 to 12 Hour Shifts
Evenings
Other
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15
How soon do you need them to start if a match is found?
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After you Pick One it will move to the next question.
A.S.A.P.
3 Days or Less
1 Week
2 Weeks
More Than 2 weeks
Other
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16
How would they answer, if needed, could you provide proof of Covid-19 Vaccination?
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After you Pick One it will move to the next question.
Yes I could provide.
No I would not provide.
I don't want to answer.
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17
Compensation, what are you offering?
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Paid Hourly
Salary
Safety Bonuses
Contract
Other
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18
What is the starting rate per/Hour?
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Move the green slider to the Per/Hour amount you want, then Click More >.
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19
What is the starting Salary?
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Move the green slider to the Salary amount you want, then Click More >.
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20
Benefits you could provide?
*
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Choose all that apply, then click More >.
Company Vehicle
Dental Care
Disability Insurance
Employee assistance program
Extended Health Care
Life Insurance
On-site Gym
On-site Parking
Paid Time Off
Profit Sharing
RRSP Match
Tuition Reimbursement
Vision Care
Other
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21
Which Country, State/Province and City do you want them to work from?
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Click More > when done.
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22
How would they answer, how far can you travel to do the Job if needed?
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Choose all that apply, then click More >.
I want to work from home.
I want to work from the office\business.
I can travel inside my home city.
I can travel inside my home State or Province.
I can travel inside Canada or USA.
I can travel the world.
Other
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23
What size of team they should have worked with?
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No Team
1 to 3 Team Members
4 to 8 Team Members
More than 8 Team Members
Other
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24
What type of Customer Service, Tracking or Business Software tools should they have used?
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CRM
ATS
Excel
Google Sheets
MS Office
Other
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25
How would they answer, what size of Presentations have you made?
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I have never presented before
Webinar or Video presentation
In person one to one presentation
Small group presentation
Large group presentation
Other
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26
How would they answer, who have you had meetings with as a Customer Service person?
*
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Choose all that apply, then click More >.
I never had meetings before
Adults
Children
Teenagers
Business Owners
Media
Stake Holders
Focus Groups
Other
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27
How would they answer, have you worked with auto dialers or auto queues
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Pick One it will move to the next question.
Yes, I have.
No, I have not.
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28
Other then English, what other Languages should they speak?
Add all that apply, then click More >
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29
Other then English, what other Languages should they read & write?
Add all that apply, then click More >
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30
What types of products or services should they have worked with?
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Choose all that apply, then click More >.
Consulting services
Consumer products
Financial services
Industrial products
Industrial services
Insurance services
Marketing services
Promotional services
Residential services
Other
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31
What type of metrics do you use to measure their performance?
*
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Choose all that apply, then click More >.
Answered calls
Average ticket handling time
Customer effort score
Customer tickets
Net Promoter Score (NPS)
Resolution rate
Social media monitoring
Upsells or cross-sales
Other
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32
What pace do you need for calls per hour?
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Choose all that apply, then click More >.
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33
How would they answer, how have you dealt with Frustrated Customers?
*
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Choose all that apply, then click More >.
Escalate it to Management
Offered a Refund or Return
Pass on to Sales
Provided Return or Refund Information
Provided Support Information
Record Call
Resolve the Issue
Other
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34
How would you like to show your resume?
*
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You can do both if you like.
PDF or ODF
Text or CV Format (Copy & Paste)
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35
This is where to copy and paste your Resume.
*
This field is required.
Has to be text or CV format and does not need to be pretty, you do not have to include any contact Information.
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36
This area is to add anything that is not covered in the questions.
What are you thinking or need to tell us, then click More >.
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37
Thank You, we just need an Email Address.
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We will only use this Email address to manage this
{positionOr}
profile. Click I AM DONE> to save this profile.
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