My Customer Service Profile

Company Name* This field is required.Enter the name of the Business. Click More > when done.

Position or Job Description Name* This field is required.What position are you looking for? Click More > when done.

Upload Your Job DescriptionAdd the Job Description for {positionOr}. You can add it later if you need to.

Drag and drop files here

Select files to upload

Has to be in PDF Format.

Where should they have you used their Customer Service Skills?* This field is required.Choose all that apply, then click More >

Government or Military

Health Care

Non Profit

Retail Stores

Hospitality

Tech Support

Software Support

Product Support

Other

What roles should they have done as an Customer Service person?* This field is required.Choose all that apply, then click More >

Call Centre

Chat Rooms

Customer Advocate

In Person or Counter Support

Manager

Phone Support

Show room

Supervisor

Support Engineer

Team Lead

Tier 1

Tier 2

Tier 3

Tier 4

Other

How many years total do they need working in Customer Service?* This field is required.After you Pick One it will move to the next question.

Less than 1 Year as an CS Person

Less than 2 Years as an CS Person

Less than 3 Years as an CS Person

Less than 4 Years as an CS Person

Less than 5 Years as an CS Person

Over 5 Years as an CS Person

What was the longest full time Customer Service Job they should have had for one company?* This field is required.After you Pick One it will move to the next question.

Less than 1 Year

Less than 2 Years

Less than 3 Years

Less than 4 Years

Less than 5 Years

Over 5 Years

What Education should they have achieved or started?* This field is required.Choose all that apply, then click More >

Bachelors Degree

Business Undergraduate

College

Commerce

Diploma

Customer Service Management

Masters

Other

Other Certificates or Designations.Add all that apply, then click More >

How would you want them to answer about working?* This field is required.After you Pick One it will move to the next question.

I work full time

I work part time

I am not working

I'm an Owner Operator

I'm a Private Contractor

Other

Which Industry's should they have experience in?* This field is required.Choose all that apply, then click More >.

B2B

B2C

eCommerce

Finance, Insurance & Banking

Food Service

Manufacturing

Retail

Software

Telecom

Transportation & Logistics

Travel or Hospitality

Other

What type of position's are you offering?* This field is required.Choose all that apply, then click More >.

Full Time Position

Part Time Position

Seasonal Position

Private Contractor Position

On Call

GIG Work

Other

What type of shifts do you have?* This field is required.Choose all that apply, then click More >.

Days

Afternoons

Weekends

On Call

4 Day Week

5 Day Week

As needed by the Job

8 to 10 Hour Shifts

10 to 12 Hour Shifts

Evenings

Other

How soon do you need them to start if a match is found?* This field is required.After you Pick One it will move to the next question.

A.S.A.P.

3 Days or Less

1 Week

2 Weeks

More Than 2 weeks

Other

How would they answer, if needed, could you provide proof of Covid-19 Vaccination?* This field is required.After you Pick One it will move to the next question.

Yes I could provide.

No I would not provide.

I don't want to answer.

Compensation, what are you offering?* This field is required.Choose all that apply, then click More >.

Paid Hourly

Salary

Safety Bonuses

Contract

Other

What is the starting rate per/Hour?* This field is required.Move the green slider to the Per/Hour amount you want, then Click More >.

What is the starting Salary?* This field is required.Move the green slider to the Salary amount you want, then Click More >.

Benefits you could provide?* This field is required.Choose all that apply, then click More >.

Company Vehicle

Dental Care

Disability Insurance

Employee assistance program

Extended Health Care

Life Insurance

On-site Gym

On-site Parking

Paid Time Off

Profit Sharing

RRSP Match

Tuition Reimbursement

Vision Care

Other

Which Country, State/Province and City do you want them to work from?* This field is required.Click More > when done.

How would they answer, how far can you travel to do the Job if needed?* This field is required.Choose all that apply, then click More >.

I want to work from home.

I want to work from the office\business.

I can travel inside my home city.

I can travel inside my home State or Province.

I can travel inside Canada or USA.

I can travel the world.

Other

What size of team they should have worked with?* This field is required.Choose all that apply, then click More >.

No Team

1 to 3 Team Members

4 to 8 Team Members

More than 8 Team Members

Other

What type of Customer Service, Tracking or Business Software tools should they have used?* This field is required.Choose all that apply, then click More >.

CRM

ATS

Excel

Google Sheets

MS Office

Other

How would they answer, what size of Presentations have you made?* This field is required.Choose all that apply, then click More >

I have never presented before

Webinar or Video presentation

In person one to one presentation

Small group presentation

Large group presentation

Other

How would they answer, who have you had meetings with as a Customer Service person?* This field is required.Choose all that apply, then click More >.

I never had meetings before

Adults

Children

Teenagers

Business Owners

Media

Stake Holders

Focus Groups

Other

How would they answer, have you worked with auto dialers or auto queues* This field is required.Pick One it will move to the next question.

Yes, I have.

No, I have not.

Other then English, what other Languages should they speak?Add all that apply, then click More >

Other then English, what other Languages should they read & write?Add all that apply, then click More >

What types of products or services should they have worked with?* This field is required.Choose all that apply, then click More >.

Consulting services

Consumer products

Financial services

Industrial products

Industrial services

Insurance services

Marketing services

Promotional services

Residential services

Other

What type of metrics do you use to measure their performance?* This field is required.Choose all that apply, then click More >.

Answered calls

Average ticket handling time

Customer effort score

Customer tickets

Net Promoter Score (NPS)

Resolution rate

Social media monitoring

Upsells or cross-sales

Other

What pace do you need for calls per hour?* This field is required.Choose all that apply, then click More >.

How would they answer, how have you dealt with Frustrated Customers?* This field is required.Choose all that apply, then click More >.

Escalate it to Management

Offered a Refund or Return

Pass on to Sales

Provided Return or Refund Information

Provided Support Information

Record Call

Resolve the Issue

Other

How would you like to show your resume?* This field is required.You can do both if you like.

PDF or ODF

Text or CV Format (Copy & Paste)

This is where to copy and paste your Resume.* This field is required.Has to be text or CV format and does not need to be pretty, you do not have to include any contact Information.

This area is to add anything that is not covered in the questions.What are you thinking or need to tell us, then click More >.

Thank You, we just need an Email Address.* This field is required.We will only use this Email address to manage this {positionOr} profile. Click I AM DONE> to save this profile.