TES - Client System Fault Tracking
Client
*
Please Select
ADT Fire & Security PLC
AstraZeneca UK Limited
Avison Young - West End Management
Babcock Marine Clyde Ltd
Blackpool Transport
Briarwood School
Essar Oil (UK) Limited
First Manchester Bus
Go North West Limited
INEOS Acetyls UK Ltd
INEOS Oxide UK Limited
Keolis Amey Metrolink
Muller Dairy
Nottingham Trams Limited
St. Helens MBC FAULTS
Total
UBS Bank
UCLAN Security Control
United Utilities Water PLC
Vivergo Fuels
West Midlands Metro
Reported Date and Time
*
-
Day
-
Month
Year
Hour Minutes
Description Of Fault
*
Reported to TES by
*
Client Contact Email/Phone
Logged At TES by
*
Please Select
Barry.Chan@tesradio.com
Dan.Roberts@tesradio.com
David.Jones@tesradio.com
Jordan.Chilton@tesradio.com
Jordan.Henson@tesradio.com
Keira.Burton@tesradio.com
Mandy.Bibby@tesradio.com
Martin.Porter@tesradio.com
Molly.Burke@tesradio.com
Ritchie.Chilton@tesradio.com
Steve.Smith@tesradio.com
Trevor.Tattersall@tesradio.com
Wesley.Shilton@tesradio.com
Status
Proceed To Log First Response
Yes
First Response Date and Time
-
Day
-
Month
Year
Hour Minutes
Work Done
TES Engineer
Was An Infrastructure Fault Found
Yes
No - fault is out of scope e.g coverage
Work Conducted Onsite
Yes
No
First Response Fix Achieved
Yes
No
First Response Fix Date and Time
-
Day
-
Month
Year
Hour Minutes
Proceed To Log Second Response
Yes
Second Response Date and Time
-
Day
-
Month
Year
Hour Minutes
Work Done
TES Engineer
Work Done Onsite
Yes
No
Second Repsonse Fix Achieved
Yes
No
Second Response Fix Date and Time
-
Day
-
Month
Year
Hour Minutes
Proceed To Log Third Response
Yes
Third Response Date and Time
-
Day
-
Month
Year
Hour Minutes
Work Done
TES Engineer
Work Done Onsite
Yes
No
Third Response Fix Achieved
Yes
No
Third Response Fix Date and Time
-
Day
-
Month
Year
Hour Minutes
Submit
Hours To First Action
Hours To First Onsite
Hours To Fix
Second Action Time Check
Third Action Time Check
First Action Fix Time Check
Second Action Fix Time Check
Third Action Fix Time Check
Hours to First Action Onsite Works
Hours to First Action Fix
Hours to Second Action Onsite Works
Hours to Second Action Fix
Hours to Third Action Onsite Works
Hours to Third Action Fix
Should be Empty: