TRP Intake Paperwork (after school)
  • TRP Intake Paperwork

    Welcome to Heart and Soul Counseling! We are excited to start working with you, but first, we would like to get to know more about you and why you are interested in the therapeutic rehabilitation program. Please complete the following information to the best of your ability. If you have any questions, feel free to email us at suzanne@heartandsoulcounseling.net or seneca@heartandsoulcounseling.net While completing the below information, please have pictures of your driver's license/ID, insurance card(s), and any other paperwork ready to upload. If you cannot upload documents due to technical reasons, please contact us via email. It is also helpful to complete on a device with a touch screen such as a phone, tablet, or touch-enabled laptop.
  •  - -
  •  - -
  • Format: (000) 000-0000.
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Format: (000) 000-0000.
  •  - -
  • Format: (000) 000-0000.
  •  - -
  • Format: (000) 000-0000.
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Client's History With Therapy and Presenting Problems

  • If you are currently suicidal or homicidal please call the appropriate number below.

     

    911 for emergencies
    Bullying 1-800-420-1479
    Suicide Hotline 1-800-273-TALK (8255)
    Self-Harm 1-800-366-8288
    Lifeline 1-800-784-8433
    Grief Support 1-650-321-3488
    Depression 1-630-482-9696
    Eating Disorder 1-630-577-1330
    Mental Health 1-800-442-9673
    Abuse 1-800-799-7233
    Crisis-Text HOME 741741

  • Client's Insurance Information

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Rows
  • Rows
  • Clear
  • Consents for Treatment

  • Take the time to read the following information and initial where necessary. If any of the information is unclear or you have any questions about the provided information, please reach out to your therapist or contact us via email or phone.

     

    If you would like to contact the office please call (270) 206-2601 or email suzanne@heartandsoulcounseling.net or seneca@heartandsoulcounseling.net

  • If you are completing this document on a device that does not utilize a touch screen then we ask that you still read the below information. You will be asked to sign all documentation before you are able to receive services.

  • I, * * ,   * of * *, give permission for my child to attend Heart and Soul Counseling's Therapeutic Rehabilitation Program.   *   

  • I understand that personal injury can and may occur to my child, and I hereby authorize Heart and Soul Counseling Employees to seek and consent to emergency medical attention for my child as needed; and I further agree to be liable for and to pay all costs incurred in connection with such medical attention.

  • Clear
  • I hereby release Heart and Soul Counseling, the local school system, and its employees and volunteers, from any and all liability, claims, demands, causes of action and possible causes of action whosoever arising out of or related to any loss, damage, illness, or injury (including death) that may be sustained by my child by participating in or traveling to and from this event.

  • Clear
  • I give permission for my child to ride in any vehicle designated by Heart and Soul Counseling, its employees and adult volunteers, while participating in and traveling to and from this event.

  • Clear
  • I agree to accept full responsibility, financially or otherwise, for any damage my child may do to the property of Heart and Soul Counseling, the local school system, properties visited on outings, other’s personal property, or vehicles used for transportation.

  • Clear
  • I understand and accept that if my child poses a safety risk or is physically aggressive to any other client while attending the therapeutic rehabilitation program, my child may be discharged at any time at the discretion of Heart and Soul Counseling.

  • Clear
  • I understand and give permission for Heart and Soul Counseling to use CPR to help my child in the event of an emergency.

  • Clear
  • Records
    Client’s records will be maintained as required by law. Client’s records will contain a description of their condition, the client’s treatment and progress with treatment, the dates and times that the client has a session, and the notes from each session provided by the therapist. Records will not be released without the client’s written consent; the exceptions to this are listed in the confidentiality section. All records will be kept at Heart and Soul Counseling and locked. Cases will be terminated if a client has not been to a session within a two-month span. Once a case is terminated, a client will need to set up a new intake session. Records will be kept at Heart and Soul Counseling for the correct period of time as mandated by state/federal law. Client’s records are not able to be released to individuals, but we will be able to transfer client information to a qualified professional.

  • Clear
  • Client Rights

    • Clients have to the right to be respected during their care.
    • Clients have a right to confidentiality, which includes their records.
    • Clients have the right to choose whether they want to participate or not.
    • Clients have the right to expect their care to continue if they want, or until the clinician feels they can terminate care.
    • Clients have the right to ask for care outside of Heart and Soul Counseling. This may include but is not limited to outside consultation, evaluation, or treatment. Clients are responsible for all charges this might create.
    • Clients have the right to ask questions, and to have them answered in a timely matter.
    • There are student interns throughout Heart and Soul Counseling. Clients have the right to decide whether the student intern can sit in on their session or not.
    • Clients have the right to participate in their own treatment plan(s) created by the clinician.
    • Clients have the right to know all information regarding their treatment plan goals, benefits, risks, and alternatives.
    • Clients have a right to voice their complaints and for those complaints to be heard. The staff at Heart and Soul will work to resolve the issue(s) in a timely manner. Please inform us immediately if you have any complaints regarding the therapist, treatment plan, or an office policy.
    • Clients have the right to end their treatment at any time. We do ask that clients please discuss termination of treatment with their therapist.
    • Clients have the right to non-discriminatory treatment and experience. This includes, but is not limited to, the following: sex, age, race, religion, creed, color, national origin, handicap, ethnicity, marital status, or sexual orientation.
       

    Client Responsibilities

    • Clients have the responsibility of keeping their scheduled appointment. If you are not able to make that appointment, clients have the responsibility to give a 24-hour notice.
    • Clients are expected to treat all Heart and Soul staff with consideration, respect, and care.
    • Clients have the responsibility to present accurate information when requested.
    • Clients have the responsibility of complying with the recommendations given by the therapist through the treatment program. Any concerns are to be addressed to Seneca Rodriguez.
    • Clients have the responsibility of avoiding any actions that would threaten or endanger the lives, health, or well-being of employees, providers, or other clients.
    • Clients have the responsibility of refraining from participation in illegal acts, such as forging or falsifying the provider’s name on documents.                   
    • Clients are expected to play an active role in their treatment, which includes working to outline therapy goals and assessing what progress has been made with their therapist. Negative consequences might occur if clients do not follow through with the treatment recommended by the therapist. Therapists might ask clients to participate in questionnaires or homework assignments. In most cases, client progress will depend on how much work is done between sessions, as opposed to during the sessions. Therapy is not always an easy process. If there are any questions or concerns throughout the treatment process, please reach out to your therapist.
  • Clear
  • HIPAA

    NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. What is “Medical Information”? The term “medical information” is synonymous with the terms “personal health information” and “protected health information” for purposes of this Notice. It essentially means any individually identifiable health information (either directly or indirectly identifiable), whether oral or recorded in any form or medium, that is created or received by a health care provider (me), health plan, or others and 2) relates to the past, present, or future physical or mental health or condition of an individual (you); the provision of health care (e.g., mental health) to an individual (you); or the past, present, or future payment for the provision of health care to an individual (you). I am a mental health care provider. More specifically, I am a Licensed Marriage and Family Therapist, licensed by the State of Kentucky through the Board of Licensure for Marriage and Family Therapists through Kentucky Administrative Regulations. We also have a Certified Social Worker in the practice. I create and maintain treatment records that contain individually identifiable health information about you. These records are generally referred to as “medical records” or “mental health records,” and this notice, among other things, concerns the privacy and confidentiality of those records and the information contained therein. Uses and Disclosures Without Your Authorization - For Treatment, Payment, or Health Care Operations Federal privacy rules (regulations) allow health care providers (me) who have a direct treatment relationship with the patient (you) to use or disclose the patient’s personal health information, without the patient’s written authorization, to carry out the health care provider’s own treatment, payment, or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. An example of a use or disclosure for treatment purposes: If I decide to consult with another licensed health care provider about your condition, I would be permitted to use and disclose your personal health information, which is otherwise confidential, in order to assist me in the diagnosis or treatment of your mental health condition. Disclosures for treatment purposes are not limited to the minimum necessary standard. because physicians and other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care among health care providers or by a health care provider with a third party, consultations between health care providers, and referrals of a patient for health care from one health care provider to another. An example of a use or disclosure for payment purposes: If your health plan requests a copy of your health records, or a portion thereof, in order to determine whether or not payment is warranted under the terms of your policy or contract, I am permitted to use and disclose your personal health information. An example of a use or disclosure for health care operations purposes: If your health plan decides to audit my practice in order to review my competence and my performance, or to detect possible fraud or abuse, your mental health records may be used or disclosed for those purposes. PLEASE NOTE: I, or someone in my practice acting with my authority, may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. Your prior written authorization is not required for such contact. Other Uses and Disclosures Without Your Authorization: I may be required or permitted to disclose your personal health information (e.g., your mental health records) without your written authorization. The following circumstances are examples of when such disclosures may or will be made: 1) If disclosure is compelled by a court pursuant to an order of that court 2) If disclosure is compelled by a board, commission, or administrative agency for purposes of adjudication pursuant to its lawful authority 3) If disclosure is compelled by a party to a proceeding before a court or administrative agency pursuant to a subpoena, subpoena duces tecum (e.g., a subpoena for mental health records), notice to appear, or any provision authorizing discovery in a proceeding before a court or administrative agency. 4) If disclosure is compelled by a board, commission, or administrative agency pursuant to an investigative subpoena issued pursuant to its lawful authority. 5) If disclosure is compelled by an arbitrator or arbitration panel when arbitration is lawfully requested by either party, pursuant to a subpoena duces tecum (e.g., a subpoena for mental health records), or any other provision authorizing discovery in a proceeding before an arbitrator or arbitration panel. 6) If disclosure is compelled by a search warrant lawfully issued to a governmental law enforcement agency. 7) If disclosure is compelled by the patient or the patient’s representative pursuant to Chapter 1of the federal statutes or regulations (e.g., the federal “Privacy Rule,” which requires this Notice). 8) If disclosure is compelled or by the Kentucky law requires mandatory reporting of child abuse, neglect, and dependency (KRS 620) and the abuse, neglect, or financial exploitation of adults who have a physical or mental disability and are unable to protect themselves; this might include an elderly person (KRS 209). Kentucky Child Abuse and Neglect Reporting Act (for example, if I have a reasonable suspicion of child abuse or neglect). The child protection program is mandated by statute, which means there are state laws that declare a child’s right to be free from abuse and neglect. These laws are called the Kentucky Unified Juvenile Code and are contained in KRS Chapters 600 to 645. 9) If disclosure is compelled by the Kentucky Elder/Dependent Adult Abuse Reporting Law (for example, if I have a reasonable suspicion of elder abuse or dependent adult abuse). 10) If disclosure is compelled or permitted by the fact that you are in such mental or emotional condition as to be dangerous to yourself or to the person or property of others, and if I determine that disclosure is necessary to prevent the threatened danger. 11) If disclosure is compelled or permitted by the fact that you tell me of a serious threat (imminent) of physical violence to be committed by you against a reasonably identifiable victim or victims. 12) If disclosure is compelled or permitted, in the event of your death, to the coroner in order to determine the cause of your death. 13) As indicated above, I am permitted to contact you without your prior authorization to provide appointment reminders or information about alternatives or other health-related benefits and services that may be of interest to you. Be sure to let me know where and by what means (e.g., telephone, letter, email, fax) you may be contacted. 14) If disclosure is required or permitted to a health oversight agency for oversight activities authorized by law, including but limited to, audits, criminal or civil investigations, or licensure or disciplinary actions. The Kentucky Board of Licensure for Marriage and Family Therapists ., who license marriage and family therapists, is an example of a health oversight agency. 15) If disclosure is compelled by the U. S. Secretary of Health and Human Services to investigate or determine my compliance with privacy requirements under the federal regulations (the “Privacy Rule”). 16) If disclosure is otherwise specifically required by law. PLEASE NOTE: The above list is not an exhaustive list, but informs you of most circumstances when disclosures without your written authorization may be made. Other uses and disclosures will generally (but not always) be made only with your written authorization, even though federal privacy regulations or state law may allow additional uses or disclosures without your written authorization. Uses or disclosures made with your written authorization will be limited in scope to the information specified in the authorization form, which must identify the information “in a specific and meaningful fashion.” You may revoke your written authorization at any time, provided that the revocation is in writing and except to the extent that I have taken action in reliance on your written authorization. Your right to revoke an authorization is also limited if the authorization was obtained as a condition of obtaining insurance coverage for you. In general, uses or disclosures by me of your personal health information (without your authorization) will be limited to the minimum necessary to accomplish the intended purpose of the use or disclosure. Similarly, when I request your personal health information from another health care provider, health plan or health care clearinghouse, I will make an effort to limit the information requested to the minimum necessary to accomplish the intended purpose of the request. As mentioned above, in the section dealing with uses or disclosures for treatment purposes, the “minimum necessary” standard does not apply to disclosures to or requests by a health care provider for treatment purposes because health care providers need complete access to information in order to provide quality care. Your Rights Regarding Protected Health Information 1) You have the right to request restrictions on certain uses and disclosures of protected health information about you, such as those necessary to carry out treatment, payment, or health care operations. I am not required to agree to your requested restriction. If I do agree, I will maintain a written record of the agreed-upon restriction. 2) You have the right to receive confidential communications of protected health information from me by alternative means or at alternative locations. 3) You have the right to inspect and copy protected health information about you by making a specific request to do so in writing. This right to inspect and copy is not absolute – in other words, I am permitted to deny access for specified reasons. For instance, you do not have this right of access with respect to my “psychotherapy notes.” The term “psychotherapy notes” means notes recorded (in any medium) by a health care provider who is a mental health professional documenting or analyzing the contents of conversation during a private counseling session or a group, joint, or family counseling session and that are separated from the rest of the individual’s medical (includes mental health) record. The term excludes medication prescription and monitoring, counseling session starts and stop times, the modalities and frequencies of treatment furnished, results of clinical tests, and any summary of the following items: diagnosis, functional status, the treatment plan, symptoms, prognosis, and progress to date. 4) You have the right to amend protected health information in my records by making a request to do so in writing that provides a reason to support the requested amendment. This right to amend is not absolute – in other words, I am permitted to deny the requested amendment for specified reasons. You also have the right, subject to limitations, to provide me with a written addendum with respect to any item or statement in your records that you believe to be incorrect or incomplete and to have the addendum become a part of your record. 5) You have the right to receive an accounting from me of the disclosures of protected health information made by me in the six years prior to the date on which the accounting is requested. As with other rights, this right is not absolute. In other words, I am permitted to deny the request for specified reasons. For instance, I do not have to account for disclosures made in order to carry out my own treatment, payment, or health care operations. I also do not have to account for disclosures of protected health information that are made with your written authorization, since you have a right to receive a copy of any such authorization you might sign. 6) You have the right to obtain a paper copy of this notice from me upon request. PLEASE NOTE: In order to avoid confusion or misunderstanding, I ask that if you wish to exercise any of the rights enumerated above, that you put your request in writing and deliver or send the writing to me. If you wish to learn more detailed information about any of the above rights, or their limitations, please let me know. I am willing to discuss any of these matters with you. My Duties I am required by law to maintain the privacy and confidentiality of your personal health information. This notice is intended to let you know of my legal duties, your rights, and my privacy practices with respect to such information. I am required to abide by the terms of the notice currently in effect. I reserve the right to change the terms of this notice and/or my privacy practices and to make the changes effective for all protected health information that I maintain, even if it was created or received prior to the effective date of the notice revision. If I make a revision to this notice, I will make the notice available at my office upon request on or after the effective date of the revision and I will post the revised notice in a clear and prominent location. As the Privacy Officer of this practice, I have a duty to develop, implement and adopt clear privacy policies and procedures for my practice and I have done so. I am the individual who is responsible for assuring that these privacy policies and procedures are followed not only by me but by any employees that work for me or that may work for me in the future. I have trained or will train any employees that may work for me so that they understand my privacy policies and procedures. In general, patient records, and information about patients, are treated as confidential in my practice and are released to no one without the written authorization of the patient, except as indicated in this notice or except as may be otherwise permitted by law. Patient records are kept secured so that they are not readily available to those who do not need them. Because I am the Contact Person of this practice, you may complain to me and to the Secretary of the U.S. Department of Health and Human Services if you believe your privacy rights may have been violated either by me or by those who are employed by me. You may file a complaint with me by simply providing me with writing that specifies the manner in which you believe the violation occurred, the approximate date of such occurrence, and any details that you believe will be helpful to me. My telephone number is 575-644-8237. I will not retaliate against you in any way for filing a complaint with me or with the Secretary. Complaints to the Secretary must be filed in writing. A complaint to the Secretary can be sent to the U.S Department of Health and Human Services. [locate regional address at http://www.hhs.gov/ocr/hipaahealth.txt.] If you need or desire further information related to this Notice or its contents, or if you have any questions about this Notice or its contents, please feel free to contact me. As the Contact Person for this practice, I will do my best to answer your questions and to provide you with additional information. This notice first became effective on April 14, 2003.

  • Clear
  • Confidentiality

    • Confidentiality is a very important aspect of therapy. We at Heart and Soul Counseling honor the laws that are in place regarding confidentiality. Information that is discussed in sessions with a therapist will remain private. There might be times when a therapist seeks the professional opinion of another therapist at Heart and Soul in order to provide the client with the best treatment possible. But, if a consultation outside of Heart and Soul is necessary the therapist will be required to get written consent from the client. Before obtaining this written consent, the therapist will describe the reasoning for the consultation and how it would be beneficial in the client’s treatment plan. Releasing information concerning minors over the age of 16 requires written consent from the minor; this also is true for releasing information to the minor’s parents. If a therapist expects a client is a danger to themselves or another person, the proper authorities will be notified immediately.
    • All information disclosed in sessions and within written records from sessions are confidential and will not be revealed to anyone without the written permission of the client, unless it is required by law.
    • When disclosure is required by law: Disclosure of written records is required by law when there is a reasonable suspicion of child, dependent, or elder abuse/neglect. It is also required by law when a client presents to the therapist as a danger to themselves, to others, to property, or is gravely disabled, or when a client's family members communicate to the therapist that the client presents a danger to others.
    • When disclosure may be required: Disclosure may be required in a legal proceeding that is by you or against you. If you place your mental status at issue in litigation that is initiated by you, the defendant may have the right to obtain the psychotherapy records and/or a testimony by the therapist themselves. Additionally, in couple and family therapy, confidentiality and privilege do not apply between the couple or among family members, unless otherwise agreed upon. Your therapist will not release records to any outside party unless authorized to do so by all adult family members who are a part of the treatment plan. In all these situations, your therapist will use their best clinical judgment when revealing such information.
  • Clear
  • Emergencies

    If there is ever an emergency throughout your time in therapy where your therapist grows concerned about your personal safety, the possibility of you injuring someone else, or about you receiving proper psychological care, the therapist will do whatever they can within the limits of the law to prevent you from injuring yourself or others and ensuring that you receive proper medical care. In this instance, your therapist may also contact the person whose name you have provided on the biographical sheet as an emergency contact.

  • Clear
  • Health Insurance and Confidentiality of Records

    Disclosure of confidential information may be required by your health insurance provider or HMO/PPO/MCO/EAP in order to process claims. Only the minimum necessary information will be communicated to the insurance carrier, if you instruct your therapist. Your therapist does not have control or knowledge over what insurance companies do with the information provided, or who has access to this information. You must be aware that by submitting an invoice for mental health reimbursement carries a certain amount of risk to your confidentiality, privacy, or future capacity to obtain health or life insurance, or even a job. This risk stems from the fact that mental health information will most likely be entered into the insurance company’s computer, as well as being reported to the National Medical Data Bank. Accessibility to the company’s computers, or the National Medical Data Bank database, is always in question since computers are vulnerable to break-ins and unauthorized access. Medical data has also been reported to be legally accessed by law enforcement and other agencies which can also put you in a vulnerable position.

  • Clear
  • E-Mails, Cell Phones, Computers, and Faxes

    It is very important to remember that computers, e-mail, cell phone, and fax communication can be easily accessed by unauthorized individuals. This can in turn compromise the privacy and confidentiality of these forms of communication. Your therapists’ emails are not encrypted; however, their computers are equipped with a firewall, virus protection, and password. Please notify your therapist if you decide that you want to limit or refrain from using any of these forms of communication. We ask that you please do not use e-mail or faxes for emergencies.

  • Clear
  • Litigation Limitation

    Due to the nature of the therapeutic process, along with the fact it often involves making a full disclosure with regard to many matters which may be of confidential nature, it is agreed that should there be legal proceedings (such as, but not limited to, divorce, custody disputes, injures, lawsuits, etc.) neither you (the client) nor your attorney, nor anyone else acting on your behalf will call on your therapist to testify in your or at any other proceeding. Therapy records will not be released without prior agreement between your therapist and you.

  • Clear
  • Records and Your Right to Review Them

    The law and standards of our practice at Heart and Soul require that appropriate treatment records be kept. You have the right as a client to review or receive a summary of your records. There are times when your therapist may request to withhold these documents such as limited legal or emergency circumstances, or when the therapist believes that releasing the information could be harmful in any way. In this case, the therapist may provide the records to an appropriate and legitimate professional of your choosing. Taking the above-mentioned circumstances into consideration, if it is appropriate, your therapist will release information to any agency or individual person you specify upon your request.

  • Clear
  • Mediation and Arbitration

    All disputes arising out of, or in relation to these services shall first be referred to mediation before, and as a pre-condition to the initiation of arbitration. The mediator will be a neutral third party, who is selected by your therapist and you. The cost of such mediation, if there is any, is to be split equally unless otherwise agreed upon. If your account goes unpaid and there is no agreement on a payment plan, your therapist has the right to use legal means (court, collection agency, etc.) in order to obtain proper payment. The prevailing party in arbitration or collection proceedings shall be entitled to recover a reasonable sum as and for attorney’s fees. In the case of arbitration, the arbitrator will determine that sum.

  • Clear
  • Consultation

    Your therapist will regularly consult with other professionals regarding their clients. However, the client’s identity will remain anonymous, and confidentiality will be fully maintained.

  • Clear
  • Termination

    Your therapist is responsible for determining whether they would be helpful to you and will not accept clients whose therapeutic needs they are not able to meet. In such a case you will be given a number of referrals. If at any point during your treatment your therapist assesses that they are not effective in helping you reach your therapeutic goals, they are obligated to discuss it with you and to terminate treatment if it is appropriate to do so. In such a case you will receive a number of referrals that may be of help. Your therapist will talk to the therapist of your choice in order to help with the transition if you request they do so and authorize it in writing. If at any time you want another professional opinion or wish to consult with another therapist, your current therapist will help you find someone qualified, and with your written consent you will provide them with the needed information. You have the right to terminate therapy at any time you feel it is necessary. If you choose to terminate treatment, your therapist will offer to provide you with the names of other qualified professionals whose services you might prefer.

  • Clear
  • Payments and Insurance Reimbursement

    Clients are expected to pay the standard fee of $75.00 per 45-minute session or $90.00 per hour for psychotherapy at the time of service. Telephone conversations, site visits, report writing, consultation with other professionals, reading records, longer sessions, travel time, etc. will be charged at the same rate unless indicated and agreed upon otherwise. Please notify your therapist if any problems arise during the course of therapy regarding your ability to make your payments in a timely manner. Clients who carry insurance should remember that professional services are rendered and charged to the client and not to the insurance company. As indicated in the section Health Insurance and Confidentiality of Records, it is important to remember that submitting a mental health invoice for reimbursement carries a certain amount of risk. Not all issues, conditions, or problems dealt with in therapy are reimbursed by insurance companies. It is your responsibility to verify the specifics of your coverage. If your account is unpaid and there is no written agreement on a payment plan, your therapist can use legal or other means (courts, collection agencies, etc.) to obtain payment. Should you elect to pay with a check, you are responsible to ensure that sufficient funds are available to cover the expenses. If a check is to be returned as unpayable due to insufficient funds, or any other reason, you are responsible for any fees charged to the account by the banking institution along with the cost of the initial service. In addition, a $25.00 fee will be charged for all returned checks.

  • Clear
  • Telephone and Emergency Procedures

    If you need to contact your therapist at any point between sessions, please leave a message or send an email, and your message will be returned as soon as possible. Therapists will check their messages throughout the daytime only. If an emergency arises, indicate it clearly in your message, and if you are dealing with an emergency needing immediate assistance and cannot reach your therapist, call 911. Do not use e-mail or faxes for emergencies.

  • Clear
  • Cancellation

    Since the scheduling of an appointment involves reserving the time slot specifically for you, a minimum of 24 hours notice is required for rescheduling or canceling an appointment. Unless an agreement is reached, 50% of the fee and no less than $30.00 will be charged for sessions missed without prior notification.

  • Clear
  • Office Staff

    Heart and Soul Counseling utilizes volunteers or interns to assist in clerical and office work such as filling, scheduling, and billing. These volunteers will maintain all information confidential and will never disclose information to any outside party without expressed written consent by you. Each volunteer/intern signs a confidentiality agreement on a yearly basis and is trained about confidentiality and HIPPA laws.

  • Clear
  • Surveillance

    As a client of Heart and Soul Counseling, LLC I have been informed, understand, and accept that the premises of Heart and Soul Counseling, LLC are monitored with surveillance equipment that is not monitored by Heart and Soul Counseling, LLC. The surveillance equipment is only located in the entry/waiting area of the Campbellsville office. The Greensburg location is monitored by Heart and Soul Counseling, LLC. By signing this form, I consent to video surveillance equipment monitoring. I am also consenting to electronic communication in the form of but not limited to text messages, voice messages, emails, and electronic signatures.

  • Clear
  • COVID-19

    At Heart and Soul, we are taking the necessary precautions and steps to provide in-person and telehealth sessions. If you choose to do an in-person appointment you are doing so knowing and understanding the risks of the COVID-19 pandemic. You are aware of the delta variant and that other variants may appear in the future. You are continuing these sessions at your own risk.  You agree to take precautions that best suit you and your family. At any point, all sessions can go online again. You will be notified if this happens. Please initial that you understand that Heart and Soul is not responsible for contraction or exposure to COVID-19 or any variant of COVID-19.

     

    Steps to reduce the spread of COVID-19:

    The CDC and World Health Organization have developed guidelines for minimizing the spread of the coronavirus. Based on their guidance, APA recommends taking precautions in your practice, including:

    • Office seating in the waiting room and in therapy/testing rooms to encourage physical distancing.
    • Open windows or take other steps to increase ventilation.
    • Masks can be worn if so chosen
    • Scheduled appointments at intervals to minimize having too many people in the waiting room.
    • Clients come into the office no earlier than five minutes before their appointment time.
    • Hand sanitizers that contain at least 60% alcohol in the office, the waiting room, and check-in counter.
    • Washing hands is encouraged and avoid touching their face.
    • Clients and office staff to stay home if they have a fever, shortness of breath or a cough, or have been exposed to someone who shows signs of COVID-19.
    • Avoid hugging or handshaking.
    • If you use a credit card the credit card station is sanitized after each use. 
  • Clear
  • Student Interns

    I hereby consent to treatment by way of counseling/therapy with a master’s level student intern supervised by Dr. Seneca Rodriguez LMFT, LCDAC on this date & beyond. I understand they are a student intern under supervision.  The student intern has supervised a minimum of 4 hours per month along with additional 4 hours of case consultation per month. I understand that all efforts made by the student intern to assist in meeting the goals set forth for treatment will be given with the best of intentions and out of the best interest of myself and all others involved in the counseling process. If at any time I feel that counseling services are not meeting my expectations, I can request a referral to an alternative provider that might better meet my goals for treatment without any bias or discrimination. 

  • Clear
  • Associate Therapists and Pre-Independent Licensed Professions

    I hereby consent to treatment by way of counseling/therapy with a Marriage and Family Therapy associate or pre-independently licensed clinician supervised by Dr. Seneca Rodriguez LMFT, LCDAC on this date & beyond. I understand they are an associate or pre-independent licensed professional under supervision.  The associate or pre-licensed professionals are supervised a minimum of 4 hours per month along with additional clinical supervision. I understand that all efforts made by the associate to assist in the meeting of the goals set forth for treatment will be given with the best of intentions and out of the best interest of myself and all others involved in the counseling process. If at any time I feel that counseling services are not meeting my expectations, I can request a referral to an alternative provider that might better meet my goals for treatment without any bias or discrimination.

  • Clear
  • Acknowledgment of Services
    By signing below, you are stating that you have read and understood the above information and have had any questions answered to your satisfaction. By signing you also accept, understand, and agree to abide by the contents and terms of this agreement and further, consent to participate in the evaluation and/or treatment.

  • Clear
  • By signing your name below, you are stating that you understand and agree with all the information provided throughout this document. By signing below, you also agree that all information you have provided is accurate and you are consenting to treatment.

     

    If the client is a minor over the age of 16, please have them type and sign their own name and consent to treatment. If you are a parent/guardian to the client, please type and sign your name to consent to their treatment as well.

  • Clear
  • Clear
  •  - -
  • If you would like to contact the office please call (270) 206-2601 or email suzanne@heartandsoulcounseling.net or seneca@heartandsoulcounseling.net

     

    You can also visit our website at https://www.heartandsoulcounseling.net/ 

  • Should be Empty: