Post-Sales Support (Customer)

Repairs and Returns

To get started, you will need a copy of your receipt.
Repair/Return RequestLost in TransitDamaged in TransitOther
YesNo
If you need help please email us on customercare@jw.com.au or call 02 8090 3330 or submit a request with the button below. You can always try logging in to your JW Online Account to retreive it.
Contact Us

Your Name*

First NameLast Name
Company Name
Optional
Date of Purchase*

DayMonthYear
Receipt or Invoice Number*
This can be found below the order total on your in-store receipt or at the top of your order confirmation email if you purchased online or over the phone.
Item Number*
This can be found on your in-store receipt or on your order invoice confirmation email if you purchased online or over the phone.
Enquiry Type*
What is your enquiry about?
DOA means Dead On Arrival. DOA period starts 30 days from the purchase order date.
DOA claims can only be requested within 30 days of purchase.

Since {dateOf} is more than 30 days ago, you will need to choose another Enquiry Type or Contact Us for more help.
Warranty means when a product has become faulty during the manufacturer's warranty period.

Because this needs to be sent to our warranty partners, this process can take between 2-4 weeks from the date we recieve your goods.
Change Of Mind means that the product you purchased is no longer required. JW Computers will do their best to help you find a fair and satisfactory resolution, though there are certain conditions for Change Of Mind returns.

See our terms and conditions for more information.
Change Of Mind claims can only be requested within 30 days of purchase.

Since {dateOf} is more than 30 days ago, you will need to choose another Enquiry Type or Contact Us for more help.
Incorrect Item Received means you believe you have received a product that was not as per your order.
Not as Described means you have received a product that is not as per a listed description.
General Repair means you have a faulty or damaged product that you would like JW to repair an item not covered by warranty.
Damaged in Transit means you believe a product has been damaged during delivery/transit.
Lost in Transit means that you have not received your parcel, and the courier tracking information confirms that it has been lost.
YesNo
Enquiry Description Details *
Please include a detailed description for the repair or return.
Condition*
What is the condition of the item?
No physical damageThere is some physical damage
Physical Damage (Dropdown)
Current Date

DayMonthYear
Date
Current Date - 30

DayMonthYear
Date

Purchase Location Type*
Store Name*
Purchase Location (Hidden)
Product Name*
Include Brand/Model e.g. iPhone 11 64GB Black MX143/A
Quantity (Calc)
Quantity*
File Upload

Images, screenshots, documents or files that may help support your repair/warranty claim
Cancelof

YesNo
Troubleshooting Steps Taken*
A {jobType117} claim cannot be submitted without evidence of an attempt to troubleshoot the issue. Please list troubleshooting steps taken.

Including clear details will help provide a quick and accurate response.
Manufacturer Case Number (If available)
Please include if you have contacted a manufacturer and have provided you a case number or returns authorisation (RA or RMA)

DeliveryStore Drop-off
Lodgement Shipment Costs

We will email you a return shipment label for small packages. For large items or if your Warranty claim is found to have no fault, you will need to pay for the return costs.
Change of Mind Shipment Costs

When returning items due to change of mind, you may ship it to our store or HQ. You can save a delivery charge by dropping it off in store for assessment.

Note that there may be a restocking fee upon assessment of the goods.
Store Drop-off Location*
How would you like to get the return to JW Computers?
Return Lodgement Location (Hidden)
How would you like to get the return to JW Computers?
DeliveryStore Pick-up
Return Shipment Location (Hidden)
Getting it back to the customer
Return Shipment Costs

If no fault is found you may be required to pay for the return costs.
Return Shipping Address (Calc)
Return Shipment Address*

Street Address

Street Address Line 2

City/SuburbState

Postcode

Serial Number/s
Device Password
Provide any passwords or PIN for any secured devices
I understand
Your details will remain private and only be used to contact you regarding your repair or return.

To better assist you with your enquiry, please provide as much detail as possible.
Your Email*

Confirmation Emailexample@example.com
Mobile Phone*
Please enter a valid mobile number.Format: +61 400 000 000.
Should be Empty:

Repairs and Returns