Site Standards Report

Site

Staff member(s) on shift during report?

Please write all names above

First Impressions | Score No = 0 Yes = 5

Rows	Score?	Comments
Is Music Playing?
Is the right type of music playing for the venue?
Is the music at the right volume level for the site?
Are all of the lights switched on?
Are the product display stands stocked and looking presentable?

Please take a photo of the product display

Health & Hygiene | Score No = 0 Yes = 5

Rows	Score?	Comments
Are hand washing facilities (including hand soap) available to staff?
Have you witnessed the staff members washing their hands during your visit?
Are all the food tongs on separate trays and labelled?
Does the staff member know what each tong is for?
Is there a sign displayed saying "Please ask us about the allergens in our foods"
Ask staff member(s) to demonstrate where they can find the allergens in our foods, if they can accurately tell you please mark 5, if unsure its a 0
Is there a working thermometer or temperature reader in all fridges?
Are there separate jugs being used for different types of milks?
Does the staff member(s) know what the separate jugs are for?
Are all steam wands clean and free of all milk / choc debris?
Are different cloths being used for cleaning the steam wand to avoid cross contamination?
Are the steam wand cloths being stored in a hygienic way?
Is there a separate cloth for wiping surfaces?
Are all scoops out of containers and stored hygienically? (Check ice scoop)
Can the staff member(s) demonstrate that all foods are being stored and handled correctly?
Where applicable does all fresh foods have use by dates visible to the staff member(s)
Is all food and drinks products in date? (Check a minimum of 5 separate products)
Have all grey waste containers been emptied and cleaned?

Score System

0 | Appuling Standard | 1 | Terible Standard | 2 | Below Standard 3 | Ok Standard | 4 | High standard | 5 | Excellent standards

Cleanliness | Score between 0-5

Rows	Score?	Comments
Are the surfaces clean and tidy?
Are the handles to the fridge / freezers / cupboards clean?
Cleanliness of the inside of fridges and freezers?
Are the taps and sink clean?
Floor cleanliness (Swept and mopped)?
All Bins (Check overflowing/emptied, dirty inside or out)?
Is the "messy" drinks tray being utilised?
Is the Nutri Bullet / Drinks Blender clean?
Are all tables and chairs clean and free of any food / drink debris?
Stock Room/ Stock tidiness?
Outdoor areas clean and free of litter?

Customer readiness | Score No = 0 Yes = 5

Rows	Score?	Comments
Are there ample cups and sleeves stamped?
Are there ample cold cups with stickers?
Is there enough coffee / tea to last until the next delivery?
Are there enough cups to last until the next delivery?
Are there enough drinks to last until the next delivery?
Is there enough cake to last until the next delivery?
Is there enough ice cream to last until the next delivery?

Score System

0 | Appauling Standard | 1 | Terrible Standard | 2 | Below Standard 3 | OK Standard | 4 | High standard | 5 | Excellent standards

Customer Service & Consistency | Score between 0-5 | Observe at least 3/4 transitions

Rows	Score?	Comments
Did all customers receive a friendly greeting?
Was the staff member(s) tone of a friendly happy and upbeat nature?
Was the staff member smiling at or with our customers?
Were customers offered cake with their order?
Were customers offered stamps for their loyalty card or a to start one if not already?
Was our staffs interactions with the customers informative and knowledgable about our products?
Was the drinks / food served to standard?
Did all customers receive a thank you and a goodbye?

Notes for improvements

From Reporter | N/A if no improvements needed.

Notes of compliments regarding staff / site

From Reporter | N/A if no compliments to add to this report.

Equipment / processes needed to help improve this sites score?

N/A if nothing needed.

Notes from staff?

N/A if nothing to note.

Any additional photos to add for records of this visit?

Browse Files

Any additional comments?

Report By:

Site Standards Report (SSR)