Insurance
Your counsellor holds both public liability and professional indemnity insurance. Copies of this documentation are available upon request.
Holidays
Your counsellor will give a minimum of 2 weeks' notice of any planned holiday dates when they will be unavailable. We require (where possible) at least 2 weeks notice from you of the same. Obviously, sometimes cancellations are unavoidable, but we respectfully ask for as much notice as possible.
Complaints
Should you wish to make a complaint about the service you have been offered, please in the first instance discuss this with your counsellor. If after this you feel that you would like to escalate your complaint further, please contact the BACP under whose ethics we work (available upon request).
Cost of service
The cost of service will be agreed upon during your initial session with your counsellor.
Payment of Fees
All fees should be paid at the time the service is rendered. We currently accept payment via cash, cheque, card, or BACS transfer.
Session Cancellations
Cancellations must be made 48 hours in advance to avoid charge. Missed appointments will be charged the regular fee.
Final Session
You are welcome to cancel our therapeutic contract (this document) at any time, however, we request that a final session takes place, post-cancellation notice, in order to ensure that we have fulfilled our ethical obligations to you as our client, and to the BACP.