Yeti Issue Report form

1
Is your device physically broken or says tampered with?

COPY & PASTE THIS URL TO SKIP SOFTWARE TROUBLESHOOTING AND FILE FOR A REPLACEMENT ⤵️

https://shorturl.at/bxCIU

To ORDER a new printer hatch: https://rb.gy/trfjpw

TO ORDER a new printer roller: https://rb.gy/sdcgyd
2
Device serial number* This field is required.This starts with "SN" and can be found either on a sticker on the back of the device or above the battery when removing the battery cover.
3
Picture of the device serial number* This field is required.Take a picture of the back of the device clearly showing the serial number.
4
Is there an error message showing?* This field is required.
YESNO
5
If YES, take a photoIf there is an error message take a picture of the screen.
6
Is it charging?* This field is required.Check by plugging the device in to charge directly by USB.
YESNO
7
Check off these steps* This field is required.
8
Take photo if there is physical damage
9
What do the APN settings show?* This field is required.Click Menu (top right) > Cellular settings > APN settings
Pkp18-inet
globaldata.iot
3iot.com
Other
10
Press "Cycle Keys" - what happened?* This field is required.Exit the TableYeti app, enter the Payments app, swipe left on the Admin setting to the "Cycle Keys" button.
Cycled Keys successfullyUnsuccessful
11
Do the TableYeti login details match your venue?* This field is required.In the TableYeti app, open the menu by using the button in the top right corner - does the login email at the top match your venue details?
YESNO
12
Was your Z-report last run in the last 24 hours?* This field is required.Go into the Payments app to and click "Reprint Z-report".
YesNo
13
Do a test transaction, did it process successfully?* This field is required.Just 1p will do.
YESNO
14
Is it now fixed?* This field is required.If you answer NO - support will be in contact.
YESNO
15
Any other comments
Huge
Large
Normal
Small
Ok
Ok
16
Name* This field is required.
First Name
Last Name
17
Please confirm your shipping address in case you need a replacement.
Huge
Large
Normal
Small
Ok
Ok
18
Location & company / group name* This field is required.
19
Email* This field is required.
example@example.com
20
Contact Number (mobile preferred for WhatsApp support)* This field is required.
Please enter a valid phone number.
21
Form thoughts?* This field is required.
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4
5
Should be Empty: