During the summer, our office will close at 2:30 p.m on Fridays. The latest time you can pick up your animal(s) is before 2:30 p.m. At 2:30 p.m., any clients who have not arrived are charged a late fee of $150 (per pet). With your signature, you acknowledge that you have read and understood our late fee policy and will be responsible for arranging transport for your pet on time. If you cannot pick up before 2:30 pm, we will reschedule you promptly.